Rogers Rant

dona83 · Feb 5th, 2008, 11:30 PM

I've just about had it with Rogers. First of all this problem has been occuring since October but for some reason I haven't been able to log onto my online Rogers service so I didn't know that when I changed my price plan that I lost my 33% discount on extra essentials even though on the website they say that if you subscribe to select essentials on top of a Value Pack you get a 33% discount on those extras. I've basically called them in December and against today demanding my 33% discount back and basically they told me that because of my price plan, I was not eligible.

They did give me a one time $50 credit but it seems more like a bandaid than a long term solution. Rogers customer service has gone down the hill the past year and I think it's time to go to Telus. It's really unfortunate that the iPhone is only compatible with Rogers/Fido but they seem more intent on making that extra $8/month off me than keeping me, a customer of almost 7 years, a customer.

My brother's with Telus right now after also being with Rogers for many years and he's happy, and Telus has a killer deal right now so I'd be saving more than the $8 I asked Rogers to knock off my bill. Sucks to be Rogers. I could've settled for paying more with Rogers and they said no? Hmmm I wonder if the customer retention department would give me a better deal.

MasterBlaster · Feb 6th, 2008, 12:14 AM

.

dona83 · Feb 6th, 2008, 03:13 AM

The Telus guy I spoke today on the phone seemed very friendly, but then again he was trying to sell my a phone. But he was in no rush because he said he was going on vacation so I guess he was more excited about going on vacation than selling me a phone but he was very very friendly regardless. This is the kind of service Rogers used to give me...

MasterBlaster · Feb 6th, 2008, 03:35 AM

.

HowEver · Feb 6th, 2008, 03:37 AM

Just call Rogers, say you want to cancel, you'll be switched to "retentions," the only department that can give you the deal you want.

Elect - Hot deal for Rogers Wireless Customers - RedFlagDeals.com Forums

Or... see what corporate deal you qualify for.

K_OS · Feb 6th, 2008, 11:45 AM

I've been a Fido customer for almost 8 years and ever since Rogers bought them out I've noticed a huge decline in the quality of there customer service, the only reason why I stay with Fido/Robers is that the rest of my family is on Fido and we all have Fido to Fido plans otherwise I would quickly kick them to the curb.

Laterz

dona83 · Feb 6th, 2008, 12:52 PM

Rogers used to work for me, I used to brag that yea I pay more than all the the other providers but I got great friendly service in return. I feel like I'm being forced to eat my words now. I guess since they bought Fido and they're the lone provider of GSM services they can afford to be arsonists.

When I bought my original Treo 600 direct from Rogers... my phone bill that month was $1067. I still have that bill to this day. Only $800 of it plus tax was the phone itself minus $200 mail in bill credit to be applied later... (people are complaining about the iPhone's price tag?? Hahaha, $600 on a two year contract) Thinking back... why did we have to do a mail in rebate for bill credit? Luckily my cell phone bill averages $100/mo now but I'm looking forward to pushing that down to $82 when I get to Telus.

eMacMan · Feb 6th, 2008, 01:14 PM

I assume that Telus uses the same THS (Telephone Hell System) for tech support as all other parts of their service. If this is so do not go near them.

dona83 · Feb 7th, 2008, 01:06 AM

IMO they all equally suck now so I might as well go for the carrier with the best price plan.

	Quote:
	There's never been a better time to switch to TELUS. We've made it easy to pack up your number with TELUS Simple Switch(TM). Bring your active mobile phone number and: We'll contact your current provider and let them know it's over. In many cases, we can ever transfer your contacts and address book to your new TELUS phone.

That's awesome, it's like getting a new girlfriend and asking her to break up with my existing girlfriend for me. No hassles, no emotions, no retentions department.

chas_m · Feb 7th, 2008, 02:53 AM

All publicly-traded companies are not focused on customers. The only exception to this that I've found is Apple, and even they have split loyalties.

From what I've seen, pick ANY company in Canada. They suck. The US carriers suck as well. Some customers have no problems and they're happy. The rest hate their carrier's guts.

I don't think it makes a huge difference. It's pure chance whether you have a good experience with [carrier] or not.

Feb 5th, 2008, 11:30 PM	#1
dona83 Honourable Citizen Join Date: Jun 2005 Location: Mission BC Posts: 5,244	Rogers Rant I've just about had it with Rogers. First of all this problem has been occuring since October but for some reason I haven't been able to log onto my online Rogers service so I didn't know that when I changed my price plan that I lost my 33% discount on extra essentials even though on the website they say that if you subscribe to select essentials on top of a Value Pack you get a 33% discount on those extras. I've basically called them in December and against today demanding my 33% discount back and basically they told me that because of my price plan, I was not eligible. They did give me a one time $50 credit but it seems more like a bandaid than a long term solution. Rogers customer service has gone down the hill the past year and I think it's time to go to Telus. It's really unfortunate that the iPhone is only compatible with Rogers/Fido but they seem more intent on making that extra $8/month off me than keeping me, a customer of almost 7 years, a customer. My brother's with Telus right now after also being with Rogers for many years and he's happy, and Telus has a killer deal right now so I'd be saving more than the $8 I asked Rogers to knock off my bill. Sucks to be Rogers. I could've settled for paying more with Rogers and they said no? Hmmm I wonder if the customer retention department would give me a better deal. __________________ eMac G4 1.25Ghz (six years young) - Dell Vostro V13 Intel SU7300 - iPhone 3GS 16 GB Black Fido "There are only two great tragedies in life, one is to lose your heart's desire, the other is to gain it." -George Bernard Shaw.

Feb 6th, 2008, 12:14 AM	#2
MasterBlaster Honourable Citizen Join Date: Jan 2003 Posts: 3,012	. Last edited by MasterBlaster; Jul 17th, 2008 at 01:18 PM.

Feb 6th, 2008, 03:13 AM	#3
dona83 Honourable Citizen Join Date: Jun 2005 Location: Mission BC Posts: 5,244	The Telus guy I spoke today on the phone seemed very friendly, but then again he was trying to sell my a phone. But he was in no rush because he said he was going on vacation so I guess he was more excited about going on vacation than selling me a phone but he was very very friendly regardless. This is the kind of service Rogers used to give me... __________________ eMac G4 1.25Ghz (six years young) - Dell Vostro V13 Intel SU7300 - iPhone 3GS 16 GB Black Fido "There are only two great tragedies in life, one is to lose your heart's desire, the other is to gain it." -George Bernard Shaw.

Feb 6th, 2008, 03:35 AM	#4
MasterBlaster Honourable Citizen Join Date: Jan 2003 Posts: 3,012	. Last edited by MasterBlaster; Jul 17th, 2008 at 01:18 PM.

Feb 6th, 2008, 03:37 AM	#5
HowEver Honourable Citizen Join Date: Jan 2005 Location: GTEh Posts: 14,324	Just call Rogers, say you want to cancel, you'll be switched to "retentions," the only department that can give you the deal you want. Elect - Hot deal for Rogers Wireless Customers - RedFlagDeals.com Forums Or... see what corporate deal you qualify for. __________________ ...

Feb 6th, 2008, 11:45 AM	#6
K_OS Honourable Citizen Join Date: Dec 2002 Location: Toronto Posts: 1,925	I've been a Fido customer for almost 8 years and ever since Rogers bought them out I've noticed a huge decline in the quality of there customer service, the only reason why I stay with Fido/Robers is that the rest of my family is on Fido and we all have Fido to Fido plans otherwise I would quickly kick them to the curb. Laterz __________________ 01001110011101010110111001101111001000000100000101 10011101110101011010010110000101110010

Feb 6th, 2008, 12:52 PM	#7
dona83 Honourable Citizen Join Date: Jun 2005 Location: Mission BC Posts: 5,244	Rogers used to work for me, I used to brag that yea I pay more than all the the other providers but I got great friendly service in return. I feel like I'm being forced to eat my words now. I guess since they bought Fido and they're the lone provider of GSM services they can afford to be arsonists. When I bought my original Treo 600 direct from Rogers... my phone bill that month was $1067. I still have that bill to this day. Only $800 of it plus tax was the phone itself minus $200 mail in bill credit to be applied later... (people are complaining about the iPhone's price tag?? Hahaha, $600 on a two year contract) Thinking back... why did we have to do a mail in rebate for bill credit? Luckily my cell phone bill averages $100/mo now but I'm looking forward to pushing that down to $82 when I get to Telus. __________________ eMac G4 1.25Ghz (six years young) - Dell Vostro V13 Intel SU7300 - iPhone 3GS 16 GB Black Fido "There are only two great tragedies in life, one is to lose your heart's desire, the other is to gain it." -George Bernard Shaw.

Feb 6th, 2008, 01:14 PM	#8
eMacMan Honourable Citizen Join Date: Nov 2006 Posts: 5,963	I assume that Telus uses the same THS (Telephone Hell System) for tech support as all other parts of their service. If this is so do not go near them. __________________ Do NOT Touch this computer!!! Touching this computer WILL cause irreversible brain damage.

Feb 7th, 2008, 02:53 AM	#10
chas_m Honourable Citizen Join Date: Dec 2007 Location: Victoria BC Posts: 11,323	All publicly-traded companies are not focused on customers. The only exception to this that I've found is Apple, and even they have split loyalties. From what I've seen, pick ANY company in Canada. They suck. The US carriers suck as well. Some customers have no problems and they're happy. The rest hate their carrier's guts. I don't think it makes a huge difference. It's pure chance whether you have a good experience with [carrier] or not. __________________ Cheers chas_m Evangelist, ACDSee Pro for Mac: Get the beta! Join the community! Help us build the next great Mac photo manager! Our life in Victoria BC • Music blog • My Podcast • Film blog Victoria Macintosh Users Group

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