Not sure if I should put a poll on this just wanted to know people's opnions particularly recent West Jet flyers, I flew West Jet back in 2001 from Calgary to Vancouver, all I can remember is friendly staff but cramped seats. My last two business trips were on Air Canada and I found it pleasant with fairly friendly staff and pretty comfy seats, besides the bad landing by one of the pilots. I'm going to Toronto-New York-Montreal next month and I'm just trying to decide between Air Canada and West Jet. Pricing is the same, $298 to Toronto after taxes etc., but I can save $5 with Air Canada to bring carry on baggage only (easy on my way there, will probably bring quite a bit of stuff back though) and $7 to put on strict cancellation restrictions (also easy for me). It's an overnight flight so I will be spending the whole time sleeping anyway. Oh yes and I'm 184cm. Thanks.
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I prefer WestJet. I remember two years ago when I booked a round-trip flight from between Toronto and Winnipeg and had to cancel the trip last minute due to family emergency. WestJet refunded every cent! I was very impressed.
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Despite recent weather delays which caused much headaches (but I think AC was probably just as affected) - I'll still take Westjet over Air Canada any day of the week.
The newer jets have much more leg room than what you might have flown in last time. And leather seats, and adjustable headrests on most.
The biggest difference between the two is the ability to change your flights. Cancellation is the biggest difference. Also Westjet is pretty easy going for getting onto earlier flights the same day ($10.00 charge), and if you need to change to a different day they'll just charge you whatever the difference is between your flight and the cheapest available seat is on the flight you want to go on. (Keep in mind though, that closer to the date, the higher the fare as the seats get fewer in availability.)
If you don't need flexibility - either one will do. If you need or like flexibility, and corny jokes - Westjet.
edit: and if you want extra leg room, ask for the overwing window exit seat
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I flew West Jet last year and my experience was good. I agree that it's a little cramped (and I'm only 5' 4"...and a half ) but the TV in the back of each seat is a sweet little extra. Of course, if you're sleeping, you might not care about whether or not you get your own TV...
I would recommend West Jet. And if you have an Air Miles card, even better.