Excuse this Rant - Bell ExpressVu Service! - ehMac.ca
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Old Jul 31st, 2004, 10:32 PM   #1
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A few weeks ago I posted here asking about Bell vs Rogers for digital television. I opted for a Bell Bundle as it was much cheaper and I already have Sympatico and my phone with them. Anyway, last week they told us that today was the installation day. Yesterday we called to confirm this, and after a 45 minute wait to speak to a person, they confirmed someone would come between 12 PM and 5 PM today.

No one came.

No one called.

At 6 PM I called them, and after a 75 minute wait, finally got through to someone who would not or could not help me at all. She couldn't tell me what the problem was or when we could expect someone... unless we rebooked for August 12th! We demanded to speak to a supervisor... and she told us that one would call us back next Wednesday!

Anyway... I'm very disgusted as I had to hang around all Saturday for this. My wife gave them a tongue lashing over the phone and I've written a nasty e-mail to their customer service section. However, I still felt mad... so that's why I'm venting here. Shame on you Bell! (I'll update this threat when/if they make good.)
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Old Aug 1st, 2004, 01:37 AM   #2
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Old Aug 1st, 2004, 02:14 AM   #3
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Worst company I've ever dealt with, period. And I refuse to be shy about sharing that whenever I can. People need to know.

-Howie
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Old Aug 1st, 2004, 08:06 AM   #4
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We had the dish with Bell installed and yes we went through the
exact same thing, My girlfriend took a day off work to be around
for when they were to install the dish and the hookups but no
one arrived on the pre-set installation date.

We were told that there had been a mix up and that the earliest
that it could be installed is in another 2 weeks, We were ready to
say screw you guys but we really wanted the dish and to get
away from the high price of Rogers.

After 2 weeks we had it installed and the 2 tv sets were hooked
up and running on the same day, I've never looked back.

To us...It was worth the aggravation, But it would be nice if Bell
could just get a better more organized set of employee's and
have better communication with it's contractor's.

Dave
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Old Aug 1st, 2004, 10:54 AM   #5
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unfortunately i do not have an option other than Bell for television

they and their dealers are absolutely horrible

i had to have my dish re-installed after the 1st moron put it up in front of a tree that had not blossomed yet and then refused to come back to fix it

bell refused to help me out saying their dealers are "independant"

express vu called me the other day to ask how i like their service and when i told them it was horrible, the promptly discontinued the phone call

who knew i would pine for Rogers>?
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Old Aug 1st, 2004, 11:48 AM   #6
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I went through something very similar with Bell dealers.

We already had a dish that the previous owner had installed himself, but unfortunately, he had installed it so that it points through our neighbour's tree. Everything had been working fine for the past year and a half. but this spring the trees leafed out more fully and blocked the signal.

We called Bell to get an installer in to move the dish. After 4 failed attempts over 6 weeks, and a lot of very angry phone calls to Bell, someone finally showed up. Turns out, we would need to mount an 8-foot tripod to our chimney to get signal. We said no thanks, now we have Rogers.

I must say, I was really happy with ExpressVu up until this issue. And once I got yelled my way first-level support and started dealing with the managers, customer service improved. They still couldn't do anything--they don't deal with the installers directly--but they tried to help and offered to refund money for lost service.

I've never been fond of large-company customer service, but Bell's system of installers is whacked.
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Old Aug 1st, 2004, 12:37 PM   #7
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Ping! Bell. Pong! Rogers.

Now, if DirecTV were allowed into Canada...

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Old Aug 1st, 2004, 12:51 PM   #8
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Best thing to do is install the dish yourself, Bell is a huge company who couldnt care a less about their customers but most companies are like this. Best thing to do is purchase the unit, borrow a ladder if you have to go to home hardware and buy a 20.00 satellite signal finder, easy as pie. I remember installing countless mini dishes all over my parents house when I was younger and before Bell managed to get grey market DTV made black market.
On the upside what is there on tv worth watching anmore anyway? Ever since G4 bough techtv I havent watched a single show.
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Old Aug 1st, 2004, 07:06 PM   #9
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I have a Pansat 2500a FTA receiver no cards just a quick reflash if it ever goes down, I put the whole thing together myself installed the 2 dishes myself it took me 4 hours and now I can receive DishnNetwork [img]smile.gif[/img]
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Old Aug 3rd, 2004, 07:59 PM   #10
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When I had my Bell system installed in the far east (New Brunswick) the contractor couldn’t have been any better.

He was on time, efficient, knowledgeable and he should have been the salesman demonstrating and selling the system. He was (is) fabulous. The info he provided to us made our choice “crystal clear.”

I am still really impressed with the contractor that installed our system. It just a pity all of Canada couldn’t have an installer like this one in South-Eastern New Brunswick.

I can not say I am overly impressed with Bell’s call centre however. The contractor provided the call centre with all of the correct information and I confirmed the information yet the name that appears on my account is wrong, both the first and last name are misspelled. After calls to the call centre to correct the information no luck. We were lucky to get the programming changes we requested.

In immortal words of “Red Forman” the employees of the Bell call centers are “DUMB Asses.”
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