Thanks for posting, enjoyed reading that too.
Quite shocked actually that Apple chose to go that route with this customer, as many times I've heard stories about Apple doing things like replacing a MacBook Pro for a customer, even though it was the customer who dropped it in the pool.
I've heard of them replacing computers for non-sensical reasons, so it's surprising, and really stupid, to not replace the guys computer when he has a perfectly logical explanation.
The guy should send an email to sjob... oh, wait.
Very happy the guy won.
Corporations can be so stupid.
I just called Rogers to cancel my cable. They wouldn't do it without me paying an early cancellation fee, which apparently I verbally agreed to a 1 year contract. (I don't remember doing that)
Anyways, for the sake of $160, they are losing a customer with 5 other services with them, who has been with them for 15 years. You think they'd have some common sense.
For the sake of a logic board, that didn't cost them a thing, Apple not only is losing a customer, but how much $$$ worth of bad publicity, their 2 schleps time etc.. are they losing?
Power to the consumer.