Hello
(First, apologies, but details below will be somewhat vague on purpose. I need some input, but I want to also protect myself. Hope you understand, and thanks in advance.)
I bought a $500 gadget on eBay. It was described as in excellent condition. I received it the day before Christmas. Internal and external packaging was intact. Item was intact. After a cursory look to see if I got the right item, I put it aside. It was Christmas Eve.
I took a better look at the item a few days later. One of its button/switch didn't move properly. I contacted the seller, and he said to return it. I did not do any further testing since I was going to return the item.
I packaged it the same way it came to me, and sent it back. When the seller got it, he claims the button/switch is fine, but now, there's extensive internal damage to the item. The return package was intact. He claims that based on his experience, that amount of internal damage should be accompanied by external damage. But there is no external damage. The implication is that I caused the damage (he suggested a drop) and that I covered it up by replacing the broken external parts. (By the same logic, he didn't want to file a claim with the post office because if the post office dropped it, there would have been internal AND external damage to the item.)
The item was in my control the whole time I had it. No cats or children knocked it over. I am 100% sure I didn't damage it. I certainly didn't drop it, and most certainly didn't replace broken parts.
He wants me to pay for half the repairs which he will do himself.
I opened a cass with eBay. Now what? Any idea how they "resolve" such cases?
Is this a scam?
Thanks again.
(First, apologies, but details below will be somewhat vague on purpose. I need some input, but I want to also protect myself. Hope you understand, and thanks in advance.)
I bought a $500 gadget on eBay. It was described as in excellent condition. I received it the day before Christmas. Internal and external packaging was intact. Item was intact. After a cursory look to see if I got the right item, I put it aside. It was Christmas Eve.
I took a better look at the item a few days later. One of its button/switch didn't move properly. I contacted the seller, and he said to return it. I did not do any further testing since I was going to return the item.
I packaged it the same way it came to me, and sent it back. When the seller got it, he claims the button/switch is fine, but now, there's extensive internal damage to the item. The return package was intact. He claims that based on his experience, that amount of internal damage should be accompanied by external damage. But there is no external damage. The implication is that I caused the damage (he suggested a drop) and that I covered it up by replacing the broken external parts. (By the same logic, he didn't want to file a claim with the post office because if the post office dropped it, there would have been internal AND external damage to the item.)
The item was in my control the whole time I had it. No cats or children knocked it over. I am 100% sure I didn't damage it. I certainly didn't drop it, and most certainly didn't replace broken parts.
He wants me to pay for half the repairs which he will do himself.
I opened a cass with eBay. Now what? Any idea how they "resolve" such cases?
Is this a scam?
Thanks again.