Kudos to Shaw Cable
We are quick to crap on our service providers when they come up short, but I want to share a positive experience with Shaw Cable. Saturday I was moving my TV and hooked it up to a cable outlet we had never used before (we are fairly new to this house). No signal. I got on the net and through Shaw's chat room assistant (almost immediate response) figured out there was no signal going to the outlet. Would I like a service call on Monday? Yes, please. The two service guys (journeyman and trainee) showed up at noon today (Monday) figured out the outlet was "homemade" and had never been properly wired, replaced it, rewired it (on their bellies in the crawl space) and while we were at it, I was able to swap my old cable box for a new, HD-quality box. No charge. What more can you ask for?
We are quick to crap on our service providers when they come up short, but I want to share a positive experience with Shaw Cable. Saturday I was moving my TV and hooked it up to a cable outlet we had never used before (we are fairly new to this house). No signal. I got on the net and through Shaw's chat room assistant (almost immediate response) figured out there was no signal going to the outlet. Would I like a service call on Monday? Yes, please. The two service guys (journeyman and trainee) showed up at noon today (Monday) figured out the outlet was "homemade" and had never been properly wired, replaced it, rewired it (on their bellies in the crawl space) and while we were at it, I was able to swap my old cable box for a new, HD-quality box. No charge. What more can you ask for?