Under the list of approved documents, Apple has listed something called "Provincial or federal business registration certificate". Sounds like the Master Business License, right?

Apparently there are specific instructions to the employees at Apple that the MBL is NOT an acceptable form. 2 reps have confirmed this and told me that they can't provide any information on what this new mysterious form is, what it looks like, or where to get it?

Does anyone here have any idea what they are talking about? :confused: Has anyone gone through the process of registering a company since they stopped accepting the MBL?

Of the other 3 documents, 2 are only if you are incorporated, the 3rd is a CRA certificate, but I'm not sure the proper procedure to go through for that, we are a small vendor (under $30,000 per year) so I'm not sure we are even supposed to register with the CRA (since there's no HST number).

Thanks in advance...

interesting question. I'm not sure what other document you could have besides your master business licence if you aren't incorporated. I'm incorporated so I had to use those, though, I have to say, the process was almost funny at some points, with several fairly idiot requests on their part I thought.

What bothers me is this mystery document. How can they approve a document when they can't even identify the source? I'd like to think they are just keeping a tight reign on things so they have to be faxed directly from a notary or something but honestly... That's just not the case. They have no idea who provides the document they've claimed to be more secure than the MBL.

So brain hurting...

Oh my god... i can't handle this anymore. Now I've been told I have to mail in a notarized copy of my passport because my credit card info didn't "MATCH" my user ID. Which is baloney. Great. Begin the month of pain and waiting... :(

and I thought mine was asinine.

Honestly dealing with them was like dealing with a bunch of drunken high school interns.

not kidding.

I'd like to retract my previous statement. The following is why I'm still an Apple customer:

After calling back today, I explained the situation as calmly as possible and the support agent informed me it was a "precautionary flag". She was able to quickly and manually ascertain that it was a very minor issue, one she could override simply because there was inconsistency with a middle initial somewhere. Nice to know there is still a kind and intelligent human able to make the final decision.

*WHEW* Relief... Thank you Apple! (And the three helpful agents from Apple Developer support!)

Well, glad you finally resolved it, but truthfully, it's still a keystone cops situation any way you slice it. I was warned by others who have had similar experiences of this. Likely just that department, but what an annoyance.

I'll bet they put up with a lot of flak in that department too, and I get that, but it's like the situation with Rogers, so often when you call you can just tell that they are either reading (but not comprehending) right off the website or that the manual they've got just doesn't relate to the information that you've been given. So one has to wonder where the problem is... An more importantly how to fix it.

Back when I used to work in kitchens this was the surest sign that there was a systemic problem with communication between levels. When the menu just didn't sync with the manual/chef's way of doing things. Yes, we all know the information changes rapidly, yes we know how big your company is and how many employees there are. But you can expect inevitable failure if you forget the adage "say what you mean and mean what you say."