I couldn't get certain channels on one of my tvs so I booked a service call. The dude would be here between 10 and 12 they said. 11:45, he showed up, flounced into my apartment with his big dirty boots on, started ripping my cables apart and wouldn't listen to what the problem was - he was reading his list and that's what he was going to fix even if the list was wrong.

I finally got through to him and he fixed the problem.

Then I asked him to leave me a longer cable so that I could rearrange my furniture - every time they come to fix something, they cut off the long cables and when I want to move things, I have to go and get a new cable.

Instead of going to his truck to get a longer cable, he started switching around the existing cables. I told him about 20 times in the space of 15 minutes that I need a long cable so I can move furniture.

While he was doing all this, he tromped over my knitting, kicked aside other things, moved tables, dropped stuff off the table while moving it, left me with a black cable draped over the divider and was preparing to do more, until I told him to just leave and I would handle the rest of it myself.

What a boorish man. I am tempted to call the cable company, but I've previously had them do more than necessary for me and I don't want a black feedback on my file.

So I decided to rant here and you can all ignore me, which is way better than not getting help from them in future.

Margaret

Write.


What a boorish man. I am tempted to call the cable company, but I've previously had them do more than necessary for me and I don't want a black feedback on my file.

So I decided to rant here and you can all ignore me, which is way better than not getting help from them in future.

Margaret

By all means, you should write a letter to the cable company. You can easily look up the information so the company president can receive it. Best to send it by snail mail, as e-mail can easily be tossed as spam (and many corporates don't bother with email, having an underling do it that really couldn't care about your problem other than scoring a paycheque).

The dude was probably not an actual technician, because real technicians are inherently lazy and will listen to a complaint so they don't waste their time fixing things that don't need to be fixed! beejacon

Thanks for the advice - I think I will write. I've been with this cable company for many years and have had several service calls. This is the first time I was not happy with the "service"

Margaret

I always like to start such letters with a snappy opening, such as:

"Hi,

I presume you have a wall somewhere, in a hallway or an employee breakroom, where you hang letters of glowing praise for a job well done.

Well, this letter ain't going on that wall."

:)