dual G4/500, 608 MB RAM, 60 GB HD
OS X.3.2
Office 10.1.5 patch applied
I have re-built Entourage using "option" during startup, both regular and advanced
I have run Disk Utility to repair permissions
I have run Onyx
I have run Font Doctor and no problems
I have deleted all open source and truetype fonts from /Library/Fonts
no fonts in users/michaelkulyk/Library/Fonts
I have run the full gamut of Tech Tool Pro 4 tests - all OK
I have run DiskWarrior (from OS 9) - re-built directory
I have installed a fresh copy of Entourage from CD
I have booted from a 2nd drive that has a copy of the boot drive on it

Nothing has helped so far.

When starting Entourage,, I get the splash screen, I get the music, I get the mail window and then the music seems to "skip" and then I get the following message.

http://www.macspectrum.com/pic/entourage.pdf

Apple Mail works fine.
Only recent app. I have installed is the Tiger Woods Golf game demo. Entourage seems to be crashing after that.

Any hints / advice?

Just when I was starting to like X....
:mad:

[ February 21, 2004, 09:35 PM: Message edited by: MACSPECTRUM ]

I have run into this a couple of times too!

And have been down the same road.

One thing I don't see in your list is Keychain First Aid.

Startup Keychain Access and in the Menu choose Window > Keychain First Aid

Put in password and then Verify/Repair.

Maybe this will help. One of my fixes included making a new user, re-installing Entourage and then moving the user/Documents/Microsoft User Data file over to the new user. You then have to change the permissions on all the files in that folder. This process suck! So only use as a last resort....

It aint' pretty, it just looks that way smile.gif

update

i gave up on entourage and played Tiger Golf again
then launched Apple Mail and imported the mail from Entourage
lo and behold Entourage opens up fine and the import works great

so i start closing and opening Mail/Safari/Entourage and magically Entourage is working again.

i'll report more on these Entourage "gremlins"

keychain access repaired as per Heart's suggestion
repair was needed for "duplicate" user
i re-booted and mac booted quickly again like before
when i started Entourage it asked me for permission to store login info. in my keychain

Heart, i'll have to keep that one on my list of "fixes"
Merçi pour votre assistance.

FWIW, i have stopped using Entourage, and i am exclusively using Mail/iCal/Address Book instead.

I feel that my system runs much smoother now that i am not running Entourage. Even though i am using 3 programs to replace one, it seems to me that that when using all three, i am using less system resources than just using Entourage.

No problems to report yet.

When Mail was first released, i was very underwhelmed. I tried it, didn't like it. Now i am impressed. I understand that perhaps you need Entourage for one reason or another, but if you don't, consider a permanent switch. Or maybe at least a trial period.

Peter