Literally, bought it on Friday, not even done moving all my stuff over.

In the span of a few hours it's hard froze. Not a kernel panic, just it completely froze without even being able to move the cursor.

First time I thought it had overheated because I was running a graphics-heavy game (even though it has, what, a gig of graphics memory?)

Second time, I was closing a tab on Chrome.

Both times, Chrome was open. Any issues with Chrome and Lion? There seems to be some discussion online about 10.7.4 specifically being bad. Do I really need to start using firebloatfox or safari or something?

My brother in law had the same issue. Wouldn't run for more than 5 minutes before freezing. Sometimes it would kernel panic but usually just freezed.

Anyways took it into an apple store and it was a logic board issue.


Sent from my iPhone

Take it back and have it replaced.

Is this the new RMBP? Or just the MBP?

+1 to what SINC said, take it back, Apple is great with warranty.

Returning is a bit hasty, isn't it? It seems like there's a lot of issues with 10.7.4, at least from looking around online. It's not retina.

[I have three years to take it back anyway, if it does it again, then I'll take it in, as I can just go back to my old macbook for a week or whatever even if it's old and the battery is basically dead.]

Nope, part of the price premium you paid for is the excellent service you get. Use it.

It's new. It shouldn't have issues with 10.7.4.




Sent from my iPhone

Can it just be Chrome is the issue? Maybe it is some plugin with Chrome you are using?

I haven't even put adblock on it yet.

Literally, bought it on Friday, not even done moving all my stuff over.

In the span of a few hours it's hard froze. Not a kernel panic, just it completely froze without even being able to move the cursor.

First time I thought it had overheated because I was running a graphics-heavy game (even though it has, what, a gig of graphics memory?)

Second time, I was closing a tab on Chrome.

Both times, Chrome was open. Any issues with Chrome and Lion? There seems to be some discussion online about 10.7.4 specifically being bad. Do I really need to start using firebloatfox or safari or something?

Normally when I get a brand new machine I reformat it as a precaution - to corrupt installs.
give that a try and see if it still does it.

Literally, bought it on Friday, not even done moving all my stuff over.

In the span of a few hours it's hard froze. Not a kernel panic, just it completely froze without even being able to move the cursor.

First time I thought it had overheated because I was running a graphics-heavy game (even though it has, what, a gig of graphics memory?)

Second time, I was closing a tab on Chrome.

Both times, Chrome was open. Any issues with Chrome and Lion? There seems to be some discussion online about 10.7.4 specifically being bad. Do I really need to start using firebloatfox or safari or something?


Let's see now, and maybe I'm missing something, but...
"...not even done moving all my stuff over..." whatever that really means and then off to play some "graphics-heavy game " and then a third party browser app, and it freezes, hmmm...???

Maybe try using some of the built-in Apple software (like Safari etc.) and see what happens.

You might find that the new Mac actually works as expected!!! ;)

Bugger. It just kernel panicked and I was using Chrome again. Guess I'll have to take it in.

Not to say that it's no a hardware issue, but if it's happened 3 times and all 3 times you were using chrome. ...it might be time to uninstall chrome before wasting anyone's time looking at it

What do the panic logs say? Can you copy them here?

Not to say that it's no a hardware issue, but if it's happened 3 times and all 3 times you were using chrome. ...it might be time to uninstall chrome before wasting anyone's time looking at it

What do the panic logs say? Can you copy them here?

Yeah, I just realized that tomorrow is Tuesday and I work absurd hours Tues to thurs, so I'd have to go on Friday anyway. I'll try using Safari and see if that helps. Or Mozilla. Is it still a bloated, laggy pile of awfulness? That's why I started using Chrome.

How do I get the panic logs? Are they saved anywhere?

This seems to be a very common issue; there's lots of threads out there talking about Chrome and hard crashes:

https://discussions.apple.com/thread/4028778?start=15&tstart=0
2012 Macbook Pro Kernel Panic - Mac-Forums.com (http://www.mac-forums.com/forums/apple-notebooks/277102-2012-macbook-pro-kernel-panic.html)
https://discussions.apple.com/message/18674317#18674317
Kernel Panic (Grey Reboot Screen) on 2012 Macbook Pro - MacRumors Forums (http://forums.macrumors.com/showthread.php?t=1388253)
Google Groups (http://productforums.google.com/forum/#!topic/chrome/-boKBrOVuew)

Lol, this is becoming a comedy of errors...
So the hard crashing hasn't happened again, but now when I opened it this morning the bloody thing decided to only out out of sleep mode for about a second, then go back to sleep. Over and over and over again, even if I rebooted it. After 15 minutes of this it booted properly to the desktop.

There was also a time after one of the hard freezes where I had to boot into safe mode to get around an endless loop of "do you want to reopen your stuff?", click yes or no, then the dialogue comes up again.

Hard freezes are not normal Mac performance. Under 1 week is instant replacement without having to do the song and dance routine.

Take it back.

I wouldn't hesitate either and take it back, sooner rather than later.
As a minimum, call Apple if you haven't done that already and register all these problems with them.
You want them to have a record of these problems on a brand new machine.

Lol, this is becoming a comedy of errors...
So the hard crashing hasn't happened again, but now when I opened it this morning the bloody thing decided to only out out of sleep mode for about a second, then go back to sleep. Over and over and over again, even if I rebooted it. After 15 minutes of this it booted properly to the desktop.

There was also a time after one of the hard freezes where I had to boot into safe mode to get around an endless loop of "do you want to reopen your stuff?", click yes or no, then the dialogue comes up again.

have you tried backing up your stuff and doing a nuke and pave? try a fresh install (without re-importing your data) and see what happens...

It took me seven hours to copy my stuff onto it, I don't really want to do a nuke and pave, really.

Also, I'm not 100% sure it came with a system disk. It probably did, I just have to find where.

I made an eaton's centre appointment for Friday. The hard freezes stopped when I stopped using Chrome, but Chrome is infinity percent better than Safari.

It took me seven hours to copy my stuff onto it, I don't really want to do a nuke and pave, really.

Also, I'm not 100% sure it came with a system disk. It probably did, I just have to find where.

I made an eaton's centre appointment for Friday. The hard freezes stopped when I stopped using Chrome, but Chrome is infinity percent better than Safari.
Not if it freezes to the point where you can't force quit out of it.

I am pretty sure Mac has fully implemented the Windoze insanity of not including OS discs. You can probably get them to give it to you on a memory stick. Other wise you are stuck with the recovery partition.

As mentioned earlier, exchange while that is still possible and be done with it. Leave it to Apple to determine if the problem is with Chrome or hardware related. If they determine there is no problem, it will be sold as a refurb at no real loss to Apple.

It took me seven hours to copy my stuff onto it, I don't really want to do a nuke and pave, really.

Also, I'm not 100% sure it came with a system disk. It probably did, I just have to find where.

I made an eaton's centre appointment for Friday. The hard freezes stopped when I stopped using Chrome, but Chrome is infinity percent better than Safari.

Lol not if it freezes every time you try to use it it's not

Bumped appointment to Saturday due to work.

So far it's:

- Frozen several times using Chrome.
- Hard froze with Word, Excel, Myth II and a Sega Genesis emulator open (and ate all my work on the excel program).
- Black-screened on unsleep once. Press the power button, screen comes on once for about half a second, then goes black again. Single restart did not fix. Many restarts did.
- Infinite loop of "do you want ot reopen your stuff?" dialogue box after rebooting from one of the chrome hard freezes.

Remove Chrome and there's still problems. I'm pretty happy I didn't sell my old MB or something (not that it's worth very much anyway now).

I don't suppose they made the hard disks on these machines changeable? I can't say I'd like to have to reinstall all this junk again. The Migration Assistant didn't work at all.


Lol not if it freezes every time you try to use it it's not

Chrome on my 2007 whitebook never gave me any issues, it's snappy and sucks 2000% less than Safari.

The Migration Assistant didn't work at all.

Don't give me heart failure.

I'm about to use MA to move everything from a 15-inch 2007 MacBook Pro to a new MacBook Air running the latest version of Lion.

I remember having a lot of problems last time when I used MA also from a 15-inch MacBook Pro with Snow Leopard to a 13-inch MacBook Pro with Lion.

I'm pretty sure I posted some of that on ehMac. I think I need to find that thread and read it again.

One of the big issues was if one didn't run MA right away, doing it later as Apple suggests just didn't work.
So I ended up having to download Lion and reinstall it several times.
I eventually made a USB Flash installer but I ended up never using it.
Would that also work for the MBAir if I need to reinstall Lion or is every Lion installer machine type specific?

Don't give me heart failure.

I'm about to use MA to move everything from a 15-inch 2007 MacBook Pro to a new MacBook Air running the latest version of Lion.

I remember having a lot of problems last time when I used MA also from a 15-inch MacBook Pro with Snow Leopard to a 13-inch MacBook Pro with Lion.

I'm pretty sure I posted some of that on ehMac. I think I need to find that thread and read it again.

One of the big issues was if one didn't run MA right away, doing it later as Apple suggests just didn't work.
So I ended up having to download Lion and reinstall it several times.
I eventually made a USB Flash installer but I ended up never using it.
Would that also work for the MBAir if I need to reinstall Lion or is every Lion installer machine type specific?

Time Machine didn't work either, so in the end I just copied entire hard disk over from my external backup.

At least this is nostalgic. I remember the good ole days of OS7 where it went from "usually pretty stable" with 7.0.1 to "hard freeze whenever you're just about done that school project" in 7.1 to "end the PAIN" with 7.5.

Thought about this thread.

Google Chrome Causing Freezing and Crashing on New Mac Notebooks - Mac Rumors (http://www.macrumors.com/2012/06/29/google-chrome-causing-freezing-and-crashing-on-new-mac-notebooks/)

There is your problem it looks like

a) the Restore partition for reinstalling is hidden and invoked by holding down the Option key on restart.

b) Those using Lion and CCC should use the option in CCC to also clone the Restore partition to their backup drive

c) Those using Migration Assistant instead of the transfer right at start up should be very careful not to use the same user name and do not fill in the litany of stuff a new install asks for. Just put in a generic name like macbook and then hit Command Q - don't bother with a password at this point either.
Update the OS software immediately.
THEN use Migration Assistant and your name etc will end up as the Admin user.
Expect teething pains especially those coming from 10.6.8 ( Mail can take hours to convert ).
Do NOT nuke your source drive for a while until things settle.

it is official
CHROME WILL CRASH YOUR COMPUTER
Google Chrome Causing Freezing and Crashing on New Mac Notebooks - Mac Rumors (http://www.macrumors.com/2012/06/29/google-chrome-causing-freezing-and-crashing-on-new-mac-notebooks/)

a) the Restore partition for reinstalling is hidden and invoked by holding down the Option key on restart.

b) Those using Lion and CCC should use the option in CCC to also clone the Restore partition to their backup drive

c) Those using Migration Assistant instead of the transfer right at start up should be very careful not to use the same user name and do not fill in the litany of stuff a new install asks for. Just put in a generic name like macbook and then hit Command Q - don't bother with a password at this point either.
Update the OS software immediately.
THEN use Migration Assistant and your name etc will end up as the Admin user.
Expect teething pains especially those coming from 10.6.8 ( Mail can take hours to convert ).
Do NOT nuke your source drive for a while until things settle.

Hmmm.............
I just moved from a MacBook pro with 10.6.8 to a MacBook Air that came with Lion pre-installed.
I was nervous about this migration because of the problems I had previously migrating from another MBp with 10.6.8 to a new MBp with Lion, but this time things went extremely smoothly just following the normal procedure, nothing out of the ordinary.

I first updated the back up I already had on an external hard drive using CCC.
I then booted up the new MB Air - went to the few early steps re language and location and then chose the transfer from another drive or time machine option.Less than an hour later it was all done.

The only problem was that I couldn't connect to the WiFi network, for some reason the WiFi password didn't work and the Mac kept changing the configuration (how and to what I'll never know).
After that happened a few times, I finally clicked on the WiFi icon in the task bar and reselected my WiFi network and at that point everything worked and I was connected to the net.

Where things went haywire last time is that I decided to use Migration Assistant later which is an option that comes up.
BIG mistake....I eventually had to reload Lion and run MA the first time that option comes up.

This is pretty much the exact opposite of what MacDoc suggested - I have no clue why this worked for me and not for MacDoc and why what works for MacDoc didn't work for me when I migrated to a MBp a few months ago.
Either way should really work.

Just bought my 13" MBP June 18th and have 'attempted' to run Chrome and it's spotty at best. Completely freezes yada yada yada. Not even 5 minutes ago, the screen went completely black, no gaming, just browsing with 4 tabs open---very strange. I'm now strictly using Safari, but not sure if it will make much difference. Running (10.7.4). Advice? Grrr...XX)

I did not recommend either procedure - what I said was make sure you don't use the same user info - THAT is what messes people up on MA.
They type in all the crap that Apple asks for then try and import the same user info from the previous machine/backup.

Generally we like migration from the original OS screen but lately we've preferred to update Lion to the very latest and THEN migrate.
That's what I just did with the 11" Air I'm playing with and it went fine.

Ideally the system to be migrated should be run through a repair utility of some sort - even if it's Onyx at minimum but preferably Disc Warrior or Drive Genius and then the transfer undertaken.

Because of new drivers for the video in the new macbook Pros a clone of a 10.7.4 from an earlier machine will not work.

Ask first, undertake second. - save some potential grief. :D

MacDoc - Maybe I'm confusing terminology here.

When I migrated from a MBp with 10.6.8 to a MBa with 10.7.3 (which is what it came with0, I never got to any screen where I needed to enter uset info.
As I mentioned in my previous post, I got a screen fairly close to the beginning which asked me if I wanted to migrate from time machine or an external drive (that was the same option, there were two or three others), and at that point, after I chose that option, the MBa found my external cloned back up and just moved everything from there to the new MBair.
After that was completed, I ran software updates and moved to 10.7.4

Is there anything specific I should check to make sure it works?
You mentioned video drivers are different on Lion than on SL, is that an issue the way I did the migration?
I would have thought the appropriate video drivers would be part of the Lion OS.

So far (other than the WiFi issue) everything has been running perfectly on Lion, all files and folders open properly.
I'm actually surprised that I haven't come across an issue yet.

Migration Assistant is a specific application to migrate after you are in the Finder.
You are fine.

Migration Assistant is a specific application to migrate after you are in the Finder.

I remember - when we moved from a 15-in MBp with 10.6.8 to a 13-inch MBp with Lion pre-installed, we took Apple's advice to migrate later using Migration Assistant and that turned out to be a mess. We probably did exactly what MacDoc says not to do.
Took us all afternoon to recover.

I got it replaced, as it did other things aside from the Chrome freezing, like freezing when I wasn't using chrome, the screen going black when I installed my printer drivers and refusing to turn back on, endless looping on startup and screen only turning on for a half second when it was unsleeped and then going black again.

And it's now working as any recent Mac should??

Tried a clean install of lion?