May 21st, 2012, 09:46 PM
Yes, I am Captain Procrastinator :o
When I try to enter values in the fields, I cannot see the entry. The fields have a black background and of course the text is black :confused:
After entry, if I highlight the field, I can see what I have entered. Is there a setting on the the Mac to resolve this? Running Lion.
May 21st, 2012, 11:24 PM
I don't know and I doubt that it's a Mac setting thing and I used SL when using TF for Mac.
Are you sure you're entering the data in the correct form area as most of the correctly entered data has an auto calculation feature built-in unless you want to try using the override option function that I really wouldn't advise doing.
Maybe the 'black' text is attempting to tell you you're trying to enter the data in the wrong place???
May 22nd, 2012, 05:41 AM
When you use the wizard and it takes you the fields to be entered, like the name and address fields on Page 1 or the the T4 slips; the entry fields are black. So when you enter the information, you cannot see what you have entered. The only way to see it is to highlight the text after entry (double click the mouse or left button-drag over)
When I print the return all is good. But all the fields on the screen are black. (form is a "blue").
May 22nd, 2012, 04:43 PM
This is a real bummer and is definitely due the latest Safari 5.1.7 and it's associated Web Kit framework that does most of the rendering that another thread mentioned was the cause of their printing problem with TF for Mac.
I installed the Safari 5.1.5 on my SL iMac May 5, and sure a h'll now, when I open any of my completed saved tax files or a new one, all the (&^&&* text fields are black and the entered text is green when clicked to view which BTW, looks the same as my Appearance set highlight color. Thanks a lot Apple.
I also checked and booted onto my Leopard 10.5.8 volume with Safari 5.0.6 version and all the FTforMac tax files open and display properly with proper black text on a white background.
So I thought I'd try installing an older copy of Safari. but the SL OS says no way!!!
Besides, it seems that the web kit stuff would have to be replaced as well:
So I guess even using Pacifist won't help.
I did come across some possible suggestions, but haven't tried - yet!! :
Restore previous Safari version from .SafariArchive.tar.gz - Mac OS X Hints (http://hints.macworld.com/article.php?story=20110722154439693)
Old Version of Safari for Mac Download - OldApps.com (http://mac.oldapps.com/safari.php)
But THIS one might work, they include the appropriate web kit stuff it seems. but they're pretty old versions:
Or maybe you can get access to and use a Mac or maybe a bootable clone that hasn't been updated with Safari 5.1.7 and use them!!
What a REAL Royal PITA Apple!!!
May 22nd, 2012, 10:46 PM
Got an email back from Taxfreeway support.. (kudos to them).
Just as pm-r suggested, they said that the latest Mac )S 10.7.4 and/or Sarafi 5.1.7 update caused the problem. They have posted a new release on their website that takes care of the problem. I deleted the version I had, downloaded and installed the new version and it works like a charm.
I am impressed with them. Thanks for all the help guys.
May 23rd, 2012, 12:33 PM
No need for the alternate suggestions, they've released an updated version to address the problem.
Here's an email I just received from my query:
Thanks for the inquiry.
The latest Mac OS 10.7.4 and/or Safari 5.1.7 updates has caused the issue.
We have posted a new release for Mac OS 10.7 and 10.6 at our website below.
Cutting edge Canadian tax software - TaxFreeway for Mac (http://www.taxfreeway.ca/mac/download.html)
First move old software to Trash before download/install the new release.
FYI, (if applicable,) you can also download new software releases for
previous years from your user account. Click button My Account at our
website to sign in your user account. Inside your user account, click button
Product Key to show download links for previous years' software releases.
Please don't hesitate to contact us should you have any further questions.
May 23rd, 2012, 07:17 PM
I got a similar note back from them. I have to give them credit for support.