I went there last Thursday to purchase a new Ipad as well as all the fun periphials. My Ipad has NOT arrived, but they have told me 3 times already that it has!! What a pain in the ass having to drag myself there, excited that I am getting a new toy, just to find out that they were mistaken and cant figure out there computer system. I even asked them to double check before I came down there a 3rd time, but still they told me it was there, and when I got there it wasnt. I am not impressed by the friendliness of their staff either. Just because if I dont buy it someone else will, does not give you the right to talk down to your customers, or look at them with contempt. I really wish I didnt pay for my Ipad in advance, because after this experience I would not give them another single dollar of my money. There are plently of other places in Toronto to buy Mac equiptment where the staff is knowledgeable and friendly. Please, if you have had a similar experiece, please let me know. Also, if you know of anyone up the food chain to complain to, I would love to know. Since there is no customer feedback on their site, nor a contact section, I am sure they are aware that their system and service sucks! I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. WAS A BIG MISTAKE ON MY PART. DONT MAKE THE SAME MISTAKE.
Check out this thread - MBA hinge issue - FYI - $1000 error at Carbon - my Carbon trial. They never did make good on any of their statements about seeing the matter right. I just got tired of trying to chase them up and now I just tell my clients to stay away..
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"not all those who wander are lost….." j.r.r. tolkien
What happened to the Mayor's promise in that Jan 2010 thread?
Quote:
I will forward thread to appropriate people to have a look. Thank you for bringing this issue up.
I expected to find some feedback, but I got to page 5 in that thread with absolutely zip comment by the Mayor or someone representing Carbon.
Doesn't say much for the company.
Location: Aylmer (Gatineau) across the river from Ottawa
Posts: 16,081
Quote:
Originally Posted by phillymuscles
I went there last Thursday to purchase a new Ipad as well as all the fun periphials. My Ipad has NOT arrived, but they have told me 3 times already that it has!! What a pain in the ass having to drag myself there, excited that I am getting a new toy, just to find out that they were mistaken and cant figure out there computer system. I even asked them to double check before I came down there a 3rd time, but still they told me it was there, and when I got there it wasnt. I am not impressed by the friendliness of their staff either. Just because if I dont buy it someone else will, does not give you the right to talk down to your customers, or look at them with contempt. I really wish I didnt pay for my Ipad in advance, because after this experience I would not give them another single dollar of my money. There are plently of other places in Toronto to buy Mac equiptment where the staff is knowledgeable and friendly. Please, if you have had a similar experiece, please let me know. Also, if you know of anyone up the food chain to complain to, I would love to know. Since there is no customer feedback on their site, nor a contact section, I am sure they are aware that their system and service sucks! I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. WAS A BIG MISTAKE ON MY PART. DONT MAKE THE SAME MISTAKE.
Well the Mayor here, ehMax, is associated with Carbon Computing. Hopefully he will see this and send you a PM about how to make things right. He doesn't own CC but he may be able to get your info and let the TO store know you are not a happy camper. Good luck.
Well the Mayor here, ehMax, is associated with Carbon Computing. Hopefully he will see this and send you a PM about how to make things right. He doesn't own CC but he may be able to get your info and let the TO store know you are not a happy camper. Good luck.
Don't hold your breath on the making it right bit!
I say, cancel your order and go somewhere else that actually values your business.
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"not all those who wander are lost….." j.r.r. tolkien
I've personally never had a problem with Carbon, and I love their external drives but for the sake of an extra 10 mins. west on Queen St. why wouldn't you just go to the Apple store where they have lots of stock and you can walk out with your new iPad in about 10 minutes?
I have forwarded this thread to the powers that be at Carbon HQ in Toronto. Thanks for the feedback. phillymuscles, if you could PM me your real contact info, that would help greatly in looking into your issue.
A couple notes I will take the liberty to add:
- Regarding the previous issue linked to in the thread, I did indeed forward that to the powers that be. Trevor, the Branch Manager in Ottawa, did reply directly to rgray.
- Regarding contacting Carbon Computing for feedback, you can send a message to each location's sales team through the contact page on the site. Any issues communicated will be forwarded / escalated to the appropriate person. You can also give the store a call and ask to speak to a manager. Like I suggested in the previous thread, its good form to try to resolve an issue directly with the store before posting online.
- Carbon Computing has made a MAJOR upgrade and investment to their internal systems this past week in order to serve customers better. While there was testing to the system prior to the upgrade, there have been some adjustments and challenges to work out in the initial phase. In Kitchener, there were several issues that effected customer's experience that I had to resolve as best I could. Yesterday, I stayed after hours to complete a customer's system and personally drove the computer to the client's house and dropped the service charge on their system.
- Just want to also mention again, let this and the other thread be another example that I NEVER edit these threads or give any one company special treatment. People are free to post their shopping experiences on ehMac, both good and bad... which many ehMac members have done this past week dealing with iPhone shopping at Rogers, Bell, Apple etc...
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Carbon Computing in Toronto Blows!!
People are free to post their shopping experiences on ehMac, both good and bad... which many ehMac members have done this past week dealing with iPhone shopping at Rogers, Bell, Apple etc... 
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