Sorry, I just saw the other thread of "buying in-store or online" and reminded me to ask this question.
Do people have more luck getting a replacement from multiple repairs in-store, or through the phone?
I bought a Rev. A MacBook Air last March, which I had bought an extra 2 years of AppleCare before it turned 1 year. So far, I've had these repairs done (if I can remember correctly):
1. Logic board replacement within the first 5 months
2. Bottom case replacement due to a ding/booboo caused during repair
3. Hinge replacement due to too much slack (I know it's a common problem, but let's not remind them
4. Keyboard replacement, or could have been another internal part (maybe the logic board again) cause the keyboard wasn't working since they forgot to ground something after replacing the casing/hinge
Right now, the Air gets really slow, and not just the normal choppiness from Flash and overheating, but sometimes I hear a "beep", which I think might be coming from the hard drive, and it beachballs for about a minute or two. This happens maybe once a day.
Not to mention I'm also missing a screw, and two others are getting loose, when I had told them the first time that they kept getting loose. I haven't gone in to get them tightened in a while because, well, I shouldn't have to. Also, I'm a teacher, so I had to keep a hold of all the files/grading before I go in and complain, so they can take my computer away from me for a few days.
I had called in once on the Applecare number, and I was told that "given the history of your repairs, we should be able to replace your unit the next time you have an issue. For the moment, if it's in working condition, we cannot provide you with one." That was after I had brought the laptop to the Applestore with all these issues that happened before it turned a year old.
Do I have enough weight for a replacement, and should I go to an Applestore? Or will they just see me as someone who's trying to take advantage of the system, and "flag" me for being a customer complaining all the time?