Pre Ordering Snow Leopard. - Page 24

Kaiu · Sep 9th, 2009, 04:53 PM

	Quote:			Originally Posted by okibi
	I called the same number and was dealt with quite efficiently. Had to sit on hold twice for about 5 minutes, but much better than dealing with BC Hydro or Shaw.

What did you exactly say? Because I'm not too good with words, I'm afraid they thought I was too passive, and just gave me a quick glance kinda thing... This is why I hate calling lol, I always end up losing out...

okibi · Sep 9th, 2009, 05:05 PM

	Quote:			Originally Posted by Kaiu
	What did you exactly say? Because I'm not too good with words, I'm afraid they thought I was too passive, and just gave me a quick glance kinda thing... This is why I hate calling lol, I always end up losing out...

I just said I ordered a copy of SL through the up-to-date program; it apparently shipped on the 28th and never arrived, despite it saying it should have arrived on the 3rd. Then she (the Apple rep) talked to her supervisor and they're shipping me a retail copy. I'd give them another call if I were you.

krs · Sep 9th, 2009, 05:12 PM

I just called Apple as well and even though I argued with the agent for a while, nicely mind you, he wouldn't mail out another copy unless my copy doesn't show up by Friday.
Story I got is that Purolator handed it to Canada Post on Sept 3rd (which is the latest delivery date shown on my order confirmation) and Apple is being told by Canada Post that it takes 3-5 days for delivery.
Couldn't budge the man to send me a replacement copy.

I think they are getting so many requests for replacement copies that they are starting to dig in their heels about sending out a replacement.
Any one email setve about this yet?
BTW - wait time was 20 minutes.
This was a "he" Apple rep - you may have more luck with a "she"

MikoMew · Sep 9th, 2009, 05:25 PM

If it still does not come by friday i'd freak out on them and make them give me like store credit or something! did you guys get their name or anything so i could say "that "dave" said that the latest would be there by friday and it isn't! so you better make up some dam good excuse or make up for the wait!!"

krs · Sep 9th, 2009, 05:27 PM

Yes - I got the name of the rep.

KiLL4 KaM · Sep 9th, 2009, 06:12 PM

DAMN that sucks! what a punk. My rep apologized, said he will sent out a new one via fed ex. also said it was expedited

but i was really hoping for express :P.

My theory about the "missing" UTD disks is that they were stolen from the post office. have you guys noticed, when apple shipped you your computer, the apple symbol was on the cardboard box. SO the driver knew it was a mac but he didn't steal it.

So they probably put the apple symbol on them, and they were stolen. Which is why when your sending your 360 in for repair, they tell you NOT to put anything about an xbox on it.

MikoMew · Sep 9th, 2009, 08:05 PM

So if both comes you get 2 copies of snow leopard?! =O yay you!

Flipstar · Sep 9th, 2009, 09:18 PM

They must have stole crates full because a hell of a lot of people haven't got their UTDs yet.

daniels · Sep 9th, 2009, 09:20 PM

i just called apple and had to hold for an hour and then the guy said that apple will ship out another one with a tracking number in 1-3 days

Strimkind · Sep 9th, 2009, 09:40 PM

I decided I would call as well tonight. It took a good 20 minutes to get someone but as soon as I did and I told her of the issue I had she immediately apologized and sent out another copy by fedex/UPS with an estimated arrival date of September 14-17th. Long time to wait but as long as it arrives I will be happy. Maybe I will get lucky and get 2 copies. I was told I could keep both if that were to happen

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