Good evening all,
I would like to take a couple minutes of your time to share with you my experiences with Apple and Apple care over the last year since switching from a windows based computer.
I am not comfortable with computers in general and only know enough to make me dangerous. Any way since switching a year ago I have enjoyed my experience with my iMac and especially here at ehMac.ca. You have taught me lots and helped me gain skills and confidence.
Well I have had the opportunity to call Apple Care on several occasions and have always been happy with the help. very patient, polite and thorough in making sure I understood and professional. I actually love to call. Earlier this year I bought a shuffle and a Nano for the little woman and then a shuffle for myself. The shuffle did not work for me as I listen to a lot of podcasts and books so I returned it and ordered a Nano for me. Well after sending back the package I was unable to find the earphones for my wife's shuffle. We came to the conclusion that I may have sent them back accidently. I called Apple to see if there was 2 pairs of earphones. I was put on hold and 15 minutes later I was told they could not locate my actual package. They apologized and insisted on sending me a whole new shuffle. Could not believe it , I lost the earphones, my fault. But they insisted.
This May I bought a MacBook for the little woman. So far so good. I needed a back up system for my imac and new MacBook as we had none. After many visits to the West Edmonton Apple store to see if I got different suggestions They talked me into a Time capsule and Time machine. I wanted to be able to put the iMac and macBook on the TC with different passwords on each so that we could not access each others computer. I confirmed what I wanted to do with Apple Care and they said no problems. So I bought the TC. Well after many tries I could not get it to work. I called Apple Care they spent over an hour with me only to give up saying that it probably could not be done and apologized. I explained that I was disappointed etc... the gentleman was so upset that he had waisted so much of my time and that i had been mislead. He insisted on sending me a new LaCie 500gb Rugged portable HD for the MacBook at no charge. Thats right, no charge.. I was speechless. On Monday I got an e-mail from a manager at customer service explaining that she had taken over this case and the package was on its way via Purolator as well if I had any questions or concerns to give her a call.
I got the HD this evening.
I still cannot believe the level of service and attention that I have received since I have bought my first Mac.
Thank you Apple
No regrets from me.
Sorry for the long post.
Take care
I would like to take a couple minutes of your time to share with you my experiences with Apple and Apple care over the last year since switching from a windows based computer.
I am not comfortable with computers in general and only know enough to make me dangerous. Any way since switching a year ago I have enjoyed my experience with my iMac and especially here at ehMac.ca. You have taught me lots and helped me gain skills and confidence.
Well I have had the opportunity to call Apple Care on several occasions and have always been happy with the help. very patient, polite and thorough in making sure I understood and professional. I actually love to call. Earlier this year I bought a shuffle and a Nano for the little woman and then a shuffle for myself. The shuffle did not work for me as I listen to a lot of podcasts and books so I returned it and ordered a Nano for me. Well after sending back the package I was unable to find the earphones for my wife's shuffle. We came to the conclusion that I may have sent them back accidently. I called Apple to see if there was 2 pairs of earphones. I was put on hold and 15 minutes later I was told they could not locate my actual package. They apologized and insisted on sending me a whole new shuffle. Could not believe it , I lost the earphones, my fault. But they insisted.
This May I bought a MacBook for the little woman. So far so good. I needed a back up system for my imac and new MacBook as we had none. After many visits to the West Edmonton Apple store to see if I got different suggestions They talked me into a Time capsule and Time machine. I wanted to be able to put the iMac and macBook on the TC with different passwords on each so that we could not access each others computer. I confirmed what I wanted to do with Apple Care and they said no problems. So I bought the TC. Well after many tries I could not get it to work. I called Apple Care they spent over an hour with me only to give up saying that it probably could not be done and apologized. I explained that I was disappointed etc... the gentleman was so upset that he had waisted so much of my time and that i had been mislead. He insisted on sending me a new LaCie 500gb Rugged portable HD for the MacBook at no charge. Thats right, no charge.. I was speechless. On Monday I got an e-mail from a manager at customer service explaining that she had taken over this case and the package was on its way via Purolator as well if I had any questions or concerns to give her a call.
I got the HD this evening.
I still cannot believe the level of service and attention that I have received since I have bought my first Mac.
Thank you Apple
No regrets from me.
Sorry for the long post.
Take care