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Old Apr 8th, 2008, 03:23 PM   #1
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CRTC & the Internet

I decided to do something and write to the CRTC and voice my opinion on the throttling issue facing Bell and Rogers customers (of which I am one). You will find on their home page a link to complaints and inquiries, so imagine my surprise when clicking on the link to complain, then selecting internet, I am presented with the following message

"You may not be aware that the Commission does not regulate the rates, quality of service or business practices for Internet Service Providers and cannot pursue complaints on these matters on your behalf."

Eh?!

You are advised to view the fact sheet (Internet)

"The CRTC does not regulate rates, quality of service issues or business practices for Internet Service Providers. *The market is competitive and consumers should shop around* to find the one that most suits their needs and budget. Consumers experiencing difficulties should contact their service providers quickly to resolve the problem."

Eh?!

So, I decide that I no longer wish to use Rogers as they throttle and shape my internet experience, so, checking the competition, I go with Bell, who, err, throttle and shape my internet experience. How about a 3rd party? Sorry! Due to Bell's practices, they are forced to provide a service which is throttled and shaped!

Eh?!

Of course, you could complain through the Commissioner for Complaints for Telecommunications Services, but I lost the will to live, when they wanted me to give them my phone number, user name, account number! No thanks!

Basically, I wanted to rant a little. Anyone else want to get something off their chest?
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Old Apr 8th, 2008, 04:05 PM   #2
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Leave it to Canada to either:

Strangle industry with regulation

or

Let it become an unfriendly, uncompetitive monster through regulatory neglect!
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Old Apr 8th, 2008, 04:18 PM   #3
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! wrote the CRTC when I was a kid, complaining that Rogers Cable was a monopoly in my area, but was not required to provide me with cable TV, despite the fact that we had to endure construction operations while the company laid a cable trunk line in front of our house. Their solution was that I could pay Rogers $1,000 to run the line to the house.

We got a taller antenna.
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Old Apr 8th, 2008, 04:27 PM   #4
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! wrote the CRTC when I was a kid, complaining that Rogers Cable was a monopoly in my area, but was not required to provide me with cable TV, despite the fact that we had to endure construction operations while the company laid a cable trunk line in front of our house. Their solution was that I could pay Rogers $1,000 to run the line to the house.
Did you also "accidentally" dig up and split their cable trunk in front of your house?
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Old Apr 8th, 2008, 04:28 PM   #5
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Did you also "accidentally" dig up and split their cable trunk in front of your house?
Believe me, I wanted to. I was furious. My dad wouldn't let me dig up the cable.
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Old Apr 8th, 2008, 04:48 PM   #6
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Quote:
Originally Posted by nick24 View Post
"You may not be aware that the Commission does not regulate the rates, quality of service or business practices for Internet Service Providers and cannot pursue complaints on these matters on your behalf."

Eh?!
Seem pretty straight forward. You are complaining to the wrong people (the CRTC). What's the issue?

Quote:
"The CRTC does not regulate rates, quality of service issues or business practices for Internet Service Providers. *The market is competitive and consumers should shop around* to find the one that most suits their needs and budget. Consumers experiencing difficulties should contact their service providers quickly to resolve the problem."

Eh?!
Eh what? The market is competitive. Just because the market doesn't offer EXACTLY what you want, doesn't mean there isn't competition.

Quote:
So, I decide that I no longer wish to use Rogers as they throttle and shape my internet experience, so, checking the competition, I go with Bell, who, err, throttle and shape my internet experience. How about a 3rd party? Sorry! Due to Bell's practices, they are forced to provide a service which is throttled and shaped!

Eh?!
Throttled and shaped internet is the norm these days. We don't like it, but we have to suffer through it. With enough complaints and protests, it may change. Throttling and shaping doesn't mean there isn't competition though.

Quote:
Of course, you could complain through the Commissioner for Complaints for Telecommunications Services, but I lost the will to live, when they wanted me to give them my phone number, user name, account number! No thanks!
If you go through the process, the User Name and Account Number are OPTIONAL (that means you don't need to fill them in). They do probably want your name and phone number though so they can follow up on your complaint. If you don't want to give that information, then your complaint is meaningless. Be a man, grow a pair, and stand behind your complaint! Hiding behind the anonymity of the Internet while complaining to a government agency is kinda sad.

Quote:
Basically, I wanted to rant a little. Anyone else want to get something off their chest?
I just did.
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Old Apr 8th, 2008, 05:04 PM   #7
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It's not about growing a pair and standing behind my complaint, I was commenting more about the frustration of the process. And for your information, I do have a pair and have contacted the appropriate people.

Thank you for your valued contribution.
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Old Apr 8th, 2008, 06:19 PM   #8
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You could still complain to the CRTC about the Bell throttling as it does involve them. GAS and HSA, which the 3rd party DSL providers use to access the last mile, is regulated by the CRTC, Bell Canada General Tariff 5410.

Now the Competition Bureau doesn't think they are being anti-competitive because they are doing it to everyone equally. So far I haven't heard back from my second email to Minister Prentices office (cc'd to Liberal critic Brison as well)
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Old Apr 8th, 2008, 08:20 PM   #9
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Originally Posted by guytoronto View Post
The market is competitive.
What a crock. It's a feeding frenzy between two monopolistic companies.

Which one are you an apologist for??
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Old Apr 8th, 2008, 08:51 PM   #10
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Originally Posted by iJohnHenry View Post
What a crock. It's a feeding frenzy between two monopolistic companies.

Which one are you an apologist for??
What about TekSavvy? Oh...they ride on Bell's network, so you're upset that your speeds will still be throttled.

So what about the throttled speed makes you upset? You should be allowed to download as fast as you want?

What about a public road? Should you be allowed to drive as fast as you want to the video store or movie theatre? How is it any different on the Internet?
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