My wife just bought a Black MacBook and the display has now crack for no apparent reason. Such cases have been popping up all over the internet and they all seem to be associated with the MacBook. I truly believe there is a design flaw in this computer. The display seems to crack for no reason or under normal wear and tare that every laptop I have ever used has handle perfectly fine. Apple wants me to pay them almost the full cost of the computer itself to get it fix and I refuse. they claim to have no knowledge of other complaints pertaining to this matter though I know many other people have in-fact complained and are taking them to small claims court. It is also suspicious that the only locked forums on this board pertain to this very defect. I would like to hear more of your stories and perhaps group together in order to address apple as a group rather than individuals. I have set up and e-mail account for this purpose and ask that anyone who has had this problem or knows someone who has this problem to contact me. I would like your story, who you have contacted at apple and when, if the problem was resolve, case number if applicable and your computer serial number to see if maybe I can tell if these computer are from a similar lot. I know this is weird and I don't like to give out information to strangers either but I believe we will have more power as a group. I DON'T want your SSN, date of birth etc. just your story pertaining to this problem and if you are uncomfortable just me a way to contact you and we can talk. The email address is:
I'm guessing the OP forgot to remove the line in bold below from a cut and paste. I don't recall locked "forums" (or threads e.g.) here about any such topic. The plea may be genuine, nonetheless...
Quote:
Originally Posted by micky
My wife just bought a Black MacBook and the display has now crack for no apparent reason. Such cases have been popping up all over the internet and they all seem to be associated with the MacBook. I truly believe there is a design flaw in this computer. The display seems to crack for no reason or under normal wear and tare that every laptop I have ever used has handle perfectly fine. Apple wants me to pay them almost the full cost of the computer itself to get it fix and I refuse. they claim to have no knowledge of other complaints pertaining to this matter though I know many other people have in-fact complained and are taking them to small claims court. It is also suspicious that the only locked forums on this board pertain to this very defect. I would like to hear more of your stories and perhaps group together in order to address apple as a group rather than individuals. I have set up and e-mail account for this purpose and ask that anyone who has had this problem or knows someone who has this problem to contact me. I would like your story, who you have contacted at apple and when, if the problem was resolve, case number if applicable and your computer serial number to see if maybe I can tell if these computer are from a similar lot. I know this is weird and I don't like to give out information to strangers either but I believe we will have more power as a group. I DON'T want your SSN, date of birth etc. just your story pertaining to this problem and if you are uncomfortable just me a way to contact you and we can talk. The email address is:
Wait so what does this mean for all of you? Please dont tell me you're out money on a brand new notebook even during warranty periods. The repair of an LCD is pretty much the price of a new notebook so it would be insane if it was not covered I just googled and there are a lot of cases like this so its not like apple can say its user error...its all over the web.
I just googled and there are a lot of cases like this so its not like apple can say its user error...its all over the web.
At what rate? Apple sells millions of MacBooks. I've been using, servicing, and selling Macs for many, many years. To say "there is a design flaw" based on personal experiences and a google search is pretty arrogant.
I've head all the stories. "It just happened!". Bologna! It doesn't just happen.
Batteries melt down? You betcha!
Motherboards have a design flaw? Absolutely.
Screens just crack? No sirree.
What we have here is a case of "I did something wrong, but don't want to admit it, so I'm going to blame someone else."
Totally 100% wrong. I worked for an engineering firm and we designed and built custom control centers for robotic and automated manufacturing stations. Part of that was installing 'bare' LCD panels into the systems, they are very delicate when not encased. So an LCD that cracks from say a light twisting motion or pressure is very possible. This could happen if they've sealed it with too tight a tolerance in the lid assembly on the MB, or maybe they got a weak batch in the mix.
And if a 'book' in a computer bag banging the lid did it, then ya, that's a design flaw. I seem to remember reading about all the first gen Nano's having LCD problems as well, cracking, breaking. Something like that anyway.
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"That's trouble you've not seen before...you'd best run far far away mister."
what is wrong with the MackBook display?
For sale:
I just googled and there are a lot of cases like this so its not like apple can say its user error...its all over the web.
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