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Pat McCrotch Apr 27th, 2007 02:04 PM

This Macbook is my first and last Mac, switching back
 
Frankly, I've never really been that frustrated with computers until I decided to switch to Mac. I've used alot of PC's in pro and home settings and altough they do suck to use sometimes and are prone to viruses, I think they are relatively reliable if you know your way aroud.

Here's why I'm not liking my mac experience:

-Macs are ultra expensive. You can get a cadillac of a PC compared to the price of an entry level Mac.

-I'm taking a music analysis class at university so now I'm using a Mac for what it does best, right? music! However, 10 days before my final project is due, my hard drive just quits and I send it to inso (the mac resellers in Montréal) and spend 150 bucks to get my data back and it doesn't work. I was putting off buying an external HD (to back up) until the end of classes, but my barely 9 month old computer crapped out first. Oddly enough, in my same little class of barely 15 students, another girl's G4 will not turn on anymore and she has to submit her project today, but it will lack certain components she wasn't able to back up to a USB data key. At least my mac turned on. Her's might have a dead motherboard and is no longer under warranty.

-All my friends that have owned macs have had critical problems with the hardware. Most got their parts exchanged except one who's logic board failed a week after his warranty expired.

-The customer service people at Apple Canada are not very helpful and are really unkind. They tend to be really snappy over the phone and they are not well trained. My friend had just bought a new MBP and we couldn't figure out how to get exposé to work. We kept hitting the F9 key and a semi transparent square with an X kept appearing on the screen. Since the computer was days old we called apple care and they first had us reset the pram by holding down certain keys and rebooting 4 times, then they had us DO A FULL REINSTALL OF MAC OS X. It wasn't a big deal because she barely had any data since the Mac was so new. So about 2 hours later the os is reinstalled and still we can't use exposé so we call back and the person says "oh, you just have to hold down the function key and then press f9"! When you consider that Mac has 6 models of new laptops out (really only 2 models: Macbook and MPB) and they can't help you with a simple keyboard operation question... that's pretty hopeless.

-Apple champions bootcamp. It's on their TV adds, it's on any of their add campaigns at my university. Run windows on a Mac! It works! Better than on a PC! Yea. Mine worked until they added support for iSight. After that update, never again was I able to connect properly to the internet with airport. I fiddled with it for about three weeks and gave up. Every time a new update came by, I would reinstall my windows partition to see if I could connect but it was still really buggy and didn't work. Try calling apple about bootcamp, they won't even hear you out. They keep barking "NOT SUPPORTED, BETA SOFTWARE"! Yea, it is a beta release, so why do you wear it like a badge of honour if it barely even works and isn't supported?

-Every time I get a problem (like the one above), I have to go to these community forums. I use the Mac support forums and this forum. Out of all the questions I asked (many) I have almost never gotten a solution from a poster. Often, people won't even respond to your post! So your question just sits there. I had the Bootcamp discussion forums bookmarked in my browser and kept posting and checking for help but I kept getting nothing for over a month before I gave up.

-Mac's aren't compatible with much. Altough Apple again champions the fact that you can plug a food processor into your mac and it will work, a mac user knows this isn't the case. Your new camera doesn't work, your special mouse drivers come on a CD with EXEs on it etc. Every new product that doesn't have an apple logo on it is hours of fiddling and downloading and work arounds. Even my new Sony ericsson (a company that's supposed to be good with mac) required me to pay for a plugin so it would even speak to my mac. I found out AFTER I bought my phone that iSync has a list of compatible phones... there were only a handfull of phones from each company there, not a great selection.

-Mac doesn't have a great shareware community. Need to split a wav file in half? Need to make a fade out on the end of a song? PCs have a wealth of little shareware programs that will do just that. With a mac you need to buy this software and that software for 59.99 that has way to many features and that you only need once.

So there you have it. I'm going to use my Mac until the end of its warranty and I'm switching back. I'm not saying that PCs are better, it's just that I can't solve my problems on a Mac. I get the simplest problems, like trying to view videos outside of my browser and every time its a stalemate, since I'm not getting any answers from the forum community. Maybe I'm being unreasonable, but I first though that Apple was an alternative to the evil PC, now I'm beginning to think it's the other way around, with their often failing hardware, expensive price tag and questionable business practices.

CanadaRAM Apr 27th, 2007 02:12 PM

Sorry the drive failed.
Sorry you didn't have a backup.
Sorry that your friend's 3 year old (?) laptop broke down.
Sorry you haven't learned how to search for shareware.

I took the liberty of looking up your posts and most if not all of them were answered by community members within hours.

Of course, Windows machines never have failures, breakdowns, system software issues or compatibility problems, so I'm sure you'll be fine.

harzack86 Apr 27th, 2007 02:13 PM

Sorry to hear about your bad experience...

Funny enough, I could read you post and replace "Mac" with "PC" almost everywhere, or even have worse cases on a PC.
Each story is unique, so one can't make general statistics with one experience.

So good luck for your switch back to PC, until you may realize there is no "angel" or "evil" side, but that all computers are beejacon

Don't forget to come back and tell us your story about switching back...

thejst Apr 27th, 2007 02:20 PM

I don't understand your post – are you looking to have people beg you to stay?

All of these machines are plastic and metal and software. PC or Mac, they break, don't work the way they should sometimes...

Factor in the software and Macs are no more expensive than Windows to own.

Sorry about your bad experiences.

Pat McCrotch Apr 27th, 2007 02:29 PM

Quote:

Originally Posted by CanadaRAM (Post 543464)
Sorry the drive failed.
Sorry you didn't have a backup.
Sorry you can't tell the difference between an Windows installer and a Mac installed on a hybrid third party hardware driver CD
Sorry you haven't learned how to search for shareware.

I took the liberty of looking up your posts and most if not all of them were answered by community members within hours.

See, that's the kind of snappiness I'm talking about. I'm not trying to attack anyone personally, I just feel like I've been hard done by. I don't see why you feel the need to disrespect me in your reply.

I do know the difference between a windows installer and a mac installer and a hybrid 3rd party hardware driver CD I can tell you that no such CD came with my sony ericson phone. It could only run on windows. I managed to download a plugin for only 2$ and get my phone to sync and work really well with iCal and my address book. In that isolated case it was fine but I find that more often than not, it takes great fiddling to get the most basic hardware to work, unless it came with an apple logo on it, which means you payed about twice the price for it.

I think I know how to search for shareware and have found some for my mac, most of it has been trial version software which is different from shareware. When it comes to anything relating to music editing/manipulating sound files, I haven't found any ressource for small programs so if you know of one, please share. Most of the stuff mac has to offer is very expensive professional grade software and just because I need to record a student of mine once doesn't mean I want to speend 1000$ on Logic pro.

P.S. Are you sure you don't work for Applecare phone support? If not, you should apply, you've got just the kind of attitude they are looking for ;) .

darkscot Apr 27th, 2007 02:30 PM

My wife, who is smarter than I in every other way, didn't get the FN key thing either. Course she hasn't had the benefit of using a lot of PC's in pro and home settings like you and I have that enables us to tackle this "simple keyboard operation".

I think you're giving up too quick.

Pelao Apr 27th, 2007 02:31 PM

It really sucks that your experience has been so bad. One of those things.

My experiences, and that of many friends and colleagues, have been pretty much the exact opposite of yours, with the possible exception of hardware failure. Hardware does just fail, for all computer makers. It has yet to happen to me, or my friends, but it may.

I hope you will be happy with your WIN machine. What matters is that you are able to be productive in an environment that suits your mentality.

I do believe your tale is somewhat out of the ordinary, but there you are. I would not dream of placing any sense of responsibility on the user.

teknikz Apr 27th, 2007 02:35 PM

Yes , Apple does have quality control issues with the Macbook( Im a victim) , but I dont think you can say PCs function properly with a straightface

dona83 Apr 27th, 2007 02:38 PM

Computers are just machines as my Mac using architect client says.

I switched back in July 2005 to replace a PC that's frustrated an advanced user like me over and over.

My ex switched early 2005 before I did and she won't go back to PCs except for work.

A friend of mine switched after she was impressed when her PC broke down so she borrowed my iBook to complete her school work on Sketchup which has a Mac version.

Unfortunately Macs aren't for everyone, we respect if it doesn't work for you. I only hope that you don't give Mac a bad rap from your bad experience.

By the way, just to clear one thing up, which camera and mouse did you have trouble connecting to your MacBook? As long as they follow industry standard there is no reason they shouldn't work in MacOS. Even a Logitech 8 button mouse will work without drivers just fine. Any standard digital camera should be recognized in MacOS no problem.

Final note, Garageband will do the trick in splitting your WAV file. Takes a few steps since it's not the intended purpose but it's free.

Pat McCrotch Apr 27th, 2007 02:41 PM

Quote:

Originally Posted by harzack86 (Post 543466)
Sorry to hear about your bad experience...

Funny enough, I could read you post and replace "Mac" with "PC" almost everywhere, or even have worse cases on a PC.
Each story is unique, so one can't make general statistics with one experience.

So good luck for your switch back to PC, until you may realize there is no "angel" or "evil" side, but that all computers are beejacon

Don't forget to come back and tell us your story about switching back...

"Each story is unique, so one can't make general statistics with one experience."

Many if not all of my friends use macs. I'm basing my observations on my personal experience with my friends and colleagues and we've all had major hardware problems. It's possible that by a great coincidence, all the people I know that use Macs have problems and that everyone else doesn't, but you can't blame me for being somewhat skeptical. Here are some examples:

My friend Fred:
-Powerbook, screen died after 2-3 years, not covered by warranty.
-brand new Macbook 2Ghz. Caps and num lock must be ON for them to be off and vice versa. Mouse pad barely works and is real glitchy.

My friend mathieu:
Ipod photo fails. Returns iPod. Mac loses iPod. Replace with a next generation ipod video. Sweet!
Logic board dies on ibook only a few weeks after 1year warranty. Tough bananas. Gotta spend the 300$$$ or else!

My friend marc:
cd drive failed twice.

My friend phil:
battery malfunction. replaced, then logic board fails.

My colleague at school:
Powerbook won't turn on, lord only knows whats up with that computer.

me:
Hard drive failed, Superdrive replaced, mousepad button doesn't work properly.

PCs are in no way infailable. But, I've never heard of so many brand new PCs being returned. Sure, wear and tear, many of these macs were returned after months of usage.


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