For such an amount as you paid, I suggest paying by a certified check written on it: For deposit only. The seller has to deposit in his (hers) bank account. Harder to swindle. Of course, an escrow service would be nice. If need be, ship a box to insure proper packaging.
Express post by Canada mail has VERY reasonable shipping price and is VERY fast, like next day from Toronto to Montreal.
No Canada Post covers damaged Items. Its just like pulling teeth to get it though, its MUCH easier to get the money if the item was lost, not so easy if its damaged.
Basically the rule of thumb is ship it in ATLEAST the packaging it comes when you buy it retail. The reason behind this is the company that made it in the first place had to have used proper packaging to meet regulations. Anything else and good luck getting that claim..
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- I know the machine isnt stolen, as I spoke to BMac where it was purchased, as well as the fact that the system is detailed on the original invoice, which I had faxed to me.
- Fedex did come by, take a few pics, and said I would hear from them next week. They also mentioned that customer service has recently had their asses kicked for taking too long to resolve customer claims. So far they have been responsive.
I hate to be the bearer of bad news, but good luck collecting from FedEx, in the shipping business thin boxes and newspaper = "improper packaging"...claim denied.
There's a reason Apple and other computer makers will send you an empty computer box to ship returns or repairs in.
Courier/freight companies use forklifts, pallets, conveyor belts, rollers, etc. the stuff gets shaken and stired on trucks and in trailers...or in containers during rough landings.
FedEx will tell you straight out, that the packaging must withstand a three foot drop...the height of their belt/roller system.
I will concur. I had a $1200 LaCie ElectronBlue 22" monitor damaged in transit and the shipper sent it in broken styrofoam. I had no recourse from the seller (As-is) and the UPS denied the claim. My credit only gave me $500 as a coverage for the deductible for my home insurance. My home insurance denied the claim because they don't cover this.
Basically, if you've seen the recent W5 exposés, the insurance companies are out to covering their asses and denying as many claims as possible.
I wish you luck with FEDEX, but don't be too optimistic.
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You are all focused on FedEx paying a claim .. and you're not going to get it.
GO AFTER THE SELLER - why should you pay for his incompetence? If he was such a dweeb to package a $4K computer in a $2 box and newspaper then this becomes HIS responsiblity. If you have no recourse then sue him in small claims court in his region, you can hire a paralegal for a few $$ and they can represent you in court on your claim. He obviously didn't know how to package a system - at worst he misrepresented what he was selling and it was already broken.
Did the packaging have exterior damage corresponding to damage on the system? (eg: was it dropped, kicked, punctured?) If not, I would be very suspisious that the damage wasn't already done. Now that FedEx has examined the package and system - have you taken it to an Apple dealer to see if it's repairable and what the problem is? Apple makes a pretty solid system that can withstand some bumps and bruises. You purchased, in good faith, a working, valid system. The one delivered to you was not. Return for refund .. and if he refuses, threaten to sue, and if he still refuses, then sue.
This is NOT your responsibilty, and as FedEx will soon tell you, not theirs either. Put this were blame truely lies, on the shoulders of the seller.
the crap is piled high ... now trying to keep up
It is all the sellers fault! Take him to small claims court if you must, and you will win for sure.
I dont know if you can collect any additional compensation, but what a waste of time.
I sold an old Sawtooth G4 , but shipped in original Apple packaging. Otherwise I would not have done so.
I have done a lot of shipping of delicate things through ebay mostly, and loose newspapers will not cut it.
What a sorry tale. Good luck.
I think the COD part was the courier (FedEx) billing. It's always a good idea to ensure that the goods are being shipped in their original boxes. If not, then its unlikely they will be packed correctly. If the unit was used for a short time, why weren't the boxes kept? Even Dell packs its crap in good boxes and Apple boxes are works of art.
I guess the potential buyers who lost out on the deal are relieved but it sounds like Macmaniac is going through a real ordeal. Since this board is based on mutual trust that's built up over time, I think it would be reasonable to require all buyers and sellers to certify that their contact information/profile is correct and that should anything untoward occur, that their profiles will be clearly marked as "Buyer Beware". The only problem is that such rules cannot be retroactive. While the EhMac board has no liability in what is posted, such pointers and threats of public consequences might encourage better behaviour.