if you have rogers hi-speed, you have a case in point
check out rogers.com and they claim 3 megabits/sec - tell them you are not even getting close to it, not even 1/2
don't take any crap from the CSRs, speak to a manager / supervisor - the front line people don't have power for any rebates
but before you tip your hand with tech. support, ask them what they consider acceptable and see if you get the same answer i did
like the lawyer adage; "never ask a question you already don't know the answer to"
they may give you some mumbo jumbo about upgrades coming soon and then tell them you want a discount until the upgrade comes or you'll go to bell (not a reasonable option as they are horrible and a recent "something" was discovered on bell's network - can't comment further as bell has very good lawyers - let's just say that the ivory towers at bell are shaking)
if rogers cannot get you the performance you are paying for, then your should be paying less
BTW, i average 265 KB / sec on the Rogers website test
ps - when you talk to rogers, keep a pen and paper handy and write down the name and id # of everyone you talk to - it'll pay off later and keep them on their toes
I get 170 kb/sec but my son is currently on-line playing SOCOM2 so that probably gobbled up 1 or 2 kb/s or so [img]smile.gif[/img] He keeps Rogers on their toes by calling them up every few weeks and complaining about bandwidth. Sometimes he gets a fellow gamer at Rogers and it often results in tweaks. Makes me wonder how much control Rogers techs have over the cable switches. We live a couple of blocks from the main Rogers depot (York Mills/Leslie) which may or may not make a difference.