Should I be worried? Waiting for a powerbook shipped via Purolator
Hi again. So I agreed to buy a Powerbook off a fellow ehmac member a few days ago for a 15" PB. Anyhow, the member sent it out yesterday via Purolator (well before the cutoff time, 11am to be precise). Normally I should of received this package today at 12pm...I waited but nothing came....so I called Purolator to see what's up and they say that the package is still left in the hub in Toronto and hasn't arrived in Ottawa (translation: I won't receive my powerbook till Monday). Anyhoo....I was kinda pissed at this....because the shipper paid a whopping $54.00 for shipping (that I have to cover) and the item wasn't delivered at the promised time of 12pm today. So I call back to Purolator a second time to inqure about getting the money back for shipping charges...I speak to another customer care rep and I explain to them whats happened. Now they tell me they can't find the powerbook and don't it's whereabouts because the last time it has been scanned was last night at 8pm and the whereabouts are unknown! So I start freaking out.....I mean there is insurance placed on the powerbook....but where the hell did my powerbook go? It could be one of three things thats happened here:
1) The powerbook is in the Toronto sorting facility somehow and was never shipped like the first rep said.
2) Someone saw the powerbook box at a sorting facility and decided to give themself an early xmas present (I pray to god this scenario doesn't play out)
3) By the grace of god, the powerbook is somehow in Ottawa but hasn't been scanned yet (odds: very slim)
Should I be worried here? I'm still trying to get a hold of the seller to let them know what's going but she's busy with classes, exams, etc right now. So I've left an e-mail and voicemail indicating what has happened. Has anything like this ever happened to someone using purolator?
When you were speaking with Purolator, did you keep calling it "The PowerBook" or perhaps "That Ridiculously Expensive Shiny Toy in Your Hands," or just "the package."
I wouldn't worry. In any case, apparently the benefits of working at Purolator are so good that they will tamper with or steal a package in only the rarest of cases, and yours was insured, right?
I've had packages go this way at Purolator. Usually I just wait until the tracking says the package is at the sorting station, call and ask them to hold it there, and then drive to the station and wait for them to find it. It defeats the purpose of a courier service, but so does using Purolator. Sometimes you have no choice.
I can only speak from the perspective of someone in St. John's, and I've seen Purolator shipments show up magically before anything shows up on their tracking site to say that it's even in the province. This could be a peculiarity with Newfoundland though since nobody likes us. It could be that the package was just missed before the cutoff, hence the 8pm scan time. I would expect it to show up on Monday. Let us know what happens.
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Mac Mini 1.25, iPod Nano 4Gig Black, MacBook Pro 1.67GHz/1GB
ditto, no need to freak out yet. Uusally, by the time a customer service rep calls you back to say they have located the package, it has already been delivered
The shipper will have to call and claim the shipping charges back unless they shipped it on your account.
I just went through a similar thing. I even had a dream that my powerbook arrived completely smashed with parts falling out, but alas it did arrived. Mine, however was being sent via Canada Post non Purolator.
Purolator is a reliable company, and as long as the powerbook is in the original box, I wouldn't worry. Sometimes human error results in the item not getting scanned at one place or another. Unfortunately, your having to face the weekend, and at this point patience would definitely come in handy.
Don't worry, it's coming. Keep breathing.
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12" Powerbook G4 1.5! It's small,shiney, beautiful, and it has brains too!
Tascam US-122 Interface
Fear is but a wall of illusion to that which will make you happy.
Here are the last known whereabouts of the powerbook:
Scan Date Scan Time Status Comment
2005/11/17 20:09 Shipment In Transit
2005/11/17 11:09 Payment Received
2005/11/17 10:58 Payment Received
2005/11/17 10:52 Received
For sale:
It could be that the package was just missed before the cutoff, hence the 8pm scan time. I would expect it to show up on Monday. Let us know what happens.
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