Evidence of MacTel Issue Problem

gmark2000 · Oct 24th, 2005, 02:21 PM

I think that your Dad is pretty ignorant.

nxnw · Oct 24th, 2005, 02:33 PM

	Quote:			Originally Posted by CanadaRAM
	In this case, dumb-$#!~ Apple employee planted FUD against his own product by introducing a variable that the customer had no way to cope with in their decision-making process -- therefore the customer reverted to what was familiar, and dumb-$#!~ blew the sale.

The fact is, we all have access to all of the information the employee needed to answer the customer's questions, and this info was available right after the Intel transition was announced.

What, when, how. That's what the salesperson should have explained. The customer was not concerned about confidential stuff like what the first model will be, its specs, the processor that will be used. He was interested in the roadmap and how his prospective purchase fit in. Any of you can answer that question. Just not the boob at the store.

guytoronto · Oct 24th, 2005, 02:47 PM

So, it's not an issue of any MacTel problems (as indicated by the thread title). It's an issue with a poorly trained sales employee.

Snubnose · Oct 24th, 2005, 02:55 PM

	Quote:			Originally Posted by gmark2000
	I think that your Dad is pretty ignorant.

...and I think you have a wonderful way with words, my friend! I think your Dad is a stupidhead! Clearly my Dad doesn't know the ins and outs of Macs- that is the POINT-- he is an average computer buyer.

And to all that have said how dumb it is to expect Apple employees to know NDA level stuff- this isn't what I would think. I was talking about at least knowing some key talking points-- even the stuff covered in that Macworld link would have sufficed.

MannyP Design · Oct 24th, 2005, 03:01 PM

Is it considered dumb for a sales person to not keep track of products that aren't even available for sale, let alone have any sort of information from Apple for a product under development?

Specs change.

Mad Mac · Oct 24th, 2005, 03:19 PM

I really don't see how the sales person could have answered his question in any helpful way. Walk in Futureshop, Best Buy etc and ask if Intel or AMD have any issues with the next gen of CPUs. I'de bet money they wouldn't have a clue.

MannyP Design · Oct 24th, 2005, 03:23 PM

Or better yet -- if someone asked if there were any issues surrounding the 2006/2007 release of Mac OS X.4 Leopard.

mr.steevo · Oct 24th, 2005, 03:44 PM

Wow,

This is becoming a hornets nest!

I'm outta here!

s.

MacME · Oct 24th, 2005, 04:10 PM

my 2 cents …

it comes down to the father requiring reassurance he is making the "correct" purchase of a product he is unfamiliar with. regardless if the sales person did or did not have the answer to his question regarding the MacTel, he/she should have had enough knowledge to try and inform him of the existing Apple product of interest and focus and "sell" him on why the father should purchase it.

i don't shop that way, but probably neither do most ppl on this forum. however, there are many less informed buyers out there that know nothing more than what sales people tell them. first impressions are important, and a sales person can make or break a purchase.

for you to all to jump on the bandwagon and start calling the father names, or saying it's his loss shows to be a "snotty" response, to say the least.

Kosh · Oct 24th, 2005, 04:56 PM

	Quote:			Originally Posted by Snubnose
	And to all that have said how dumb it is to expect Apple employees to know NDA level stuff- this isn't what I would think. I was talking about at least knowing some key talking points-- even the stuff covered in that Macworld link would have sufficed.

And then you have to get into an explanation of what a MacIntel is and what the difference is between a PowerPC-based Mac and a MacIntel and what Rosetta is. Aren't you throwing alot at a poor newb customer? You'll have Dad (or Mom) regretting he ever asked, unless their a geek like us. I guess you could have a pamphlet on it, but most don't even have to know about it, especially new users who never used OS 9. If they're using OS X and OS X apps, they won't notice a difference.

Oct 24th, 2005, 02:21 PM	#21
gmark2000 Honourable Citizen Join Date: Jun 2003 Location: Oakville, ON Posts: 2,687	I think that your Dad is pretty ignorant. __________________ Gary PMG5 Dual 2.5 • G5 iMac 20 • AlBook 17HD • BlackBook Core Duo • iPhone 3G • 2G 20Gb iPod • 60Gb iPod photo • 3G 4Gb Nano • 4x G3 iMacs • PM6100/60 (why am I keeping this?) Original Apple eWorld member • Apple user since 1982 • Yorkdale t-shirt #3! • Eaton Centre #7 • Sherway Gardens #5 • Pacific Centre • Fairview #5 Got any OS9 educational/kids' software?

Oct 24th, 2005, 02:47 PM	#23
guytoronto Honourable Citizen Join Date: Jun 2005 Location: Toronto Posts: 4,799	So, it's not an issue of any MacTel problems (as indicated by the thread title). It's an issue with a poorly trained sales employee. __________________ I've lost my pants.

Oct 24th, 2005, 03:01 PM	#25
MannyP Design Honourable Citizen Join Date: Jun 2000 Location: New Brunswick Posts: 6,384	Is it considered dumb for a sales person to not keep track of products that aren't even available for sale, let alone have any sort of information from Apple for a product under development? Specs change. __________________ Manny \| Graphic Designer Vote for Manny and Laura in the Sony Bloggie Video Facebook Contest!

Oct 24th, 2005, 03:23 PM	#27
MannyP Design Honourable Citizen Join Date: Jun 2000 Location: New Brunswick Posts: 6,384	Or better yet -- if someone asked if there were any issues surrounding the 2006/2007 release of Mac OS X.4 Leopard. __________________ Manny \| Graphic Designer Vote for Manny and Laura in the Sony Bloggie Video Facebook Contest!

Oct 24th, 2005, 04:10 PM	#29
MacME Full Citizen Join Date: Mar 2005 Location: GTA, Ontario Posts: 683	my 2 cents … it comes down to the father requiring reassurance he is making the "correct" purchase of a product he is unfamiliar with. regardless if the sales person did or did not have the answer to his question regarding the MacTel, he/she should have had enough knowledge to try and inform him of the existing Apple product of interest and focus and "sell" him on why the father should purchase it. i don't shop that way, but probably neither do most ppl on this forum. however, there are many less informed buyers out there that know nothing more than what sales people tell them. first impressions are important, and a sales person can make or break a purchase. for you to all to jump on the bandwagon and start calling the father names, or saying it's his loss shows to be a "snotty" response, to say the least. __________________ Stock G4 Mac Mini: OSX 10.5.4, 1.25ghz + 1gb ddr400 iHacIntoshC2D: OSX 10.5.2/Win2k3, C2D E4400 (O/C 2.6ghz), 2gb dual channel DDR2, GMA950/ADD2 DVI dual display, Pioneer DVR-111D (crossflashed to DVR-111L), Seagate 7200.10 320gb SATA2, Seagate 7200.10 500gb eSATA, Logitech LX500 iHacIntoshPD: OSX 10.5.2/WinXPsp2, Pentium D 805 (O/C 3.0ghz), 2gb dual channel DDR2, GMA950 iHacBook: Toshiba Satellite 2435, OSX 10.4.8/WinXP Pro SP2 iPod Shuffle 512mb, Blue iPod Mini 6gb

Oct 24th, 2005, 03:19 PM	#26
Mad Mac Full Citizen Join Date: Mar 2005 Location: South West Manitoba Posts: 172	I really don't see how the sales person could have answered his question in any helpful way. Walk in Futureshop, Best Buy etc and ask if Intel or AMD have any issues with the next gen of CPUs. I'de bet money they wouldn't have a clue.

Oct 24th, 2005, 03:44 PM	#28
mr.steevo Honourable Citizen Join Date: Jul 2005 Posts: 1,234	Wow, This is becoming a hornets nest! I'm outta here! s.

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