Evidence of MacTel Issue Problem

MacGYVER

How is it Apple's loss? Your dad could have easily bought the iBook now and still be using it 2 years from now. Although the iBook runs on a G4 and not a G5 and is less powerful then a Powerbook, it would have still been adequate enough for your dad depending on his uses in computing.

Your dad is now back to fighting with his PC once again, when he had other choices.

RISCHead

Sounds like a very general question was asked:
"Are there going to be any issues with the new Intel Macs?"

General questions don't usually get good answers. Significant digging is required to get to the meat of the concern and specific answers

Yes, its everyone's loss in this case. However, such losses do happen

Does this indicate Apple has a poor business strategy? Should they change it?
Firstly, its not our call . Secondly, time will tell. Thirdly, nothing Apple's done so far is out of line with general industry practice in terms of product announcements, other manufacturing business examples notwithstanding.

Should Apple anticipate these kinds of questions from worried potential clientele and train their front-line staff to deal with them more effectively?
A-F..ing ABSOLUTELY

Does this mean we'll actually learn more about what's going to happen?
No chance.

Is it really a concern or an issue?
No


just my 2c worth.

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mr.steevo

Lost sale.

s.

CanadaRAM

FUD -- Fear, Uncertainty and Doubt

If you are the top of mind product, FUD is what your competitor wants your customer to have when they are thinking about your product. The intention is to have your customer delay or second-guess their purchase.

In this case, dumb-$#!~ Apple employee planted FUD against his own product by introducing a variable that the customer had no way to cope with in their decision-making process -- therefore the customer reverted to what was familiar, and dumb-$#!~ blew the sale.

That's what happens when you hire inexperienced staff. Not so much of a problem if you are a clothing retailer, say, but deadly if it is a durable product with a 2 - 5 year repeat buying cycle.

RISCHead

Well put!

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Kosh

I have to agree with most here, an Apple employee at a Apple Store is not going to know anything more than you or I about future products. The knowledge they do have is going to be about the current porducts they have in store. After all how can you discuss something that doesn't even exist yet. I mean these new Intel computers don't come out until somewhere around June of 2006. You'll know about issues, once they are actually out.

As for buying any current computer, there shouldn't be any issue with that as they'll continue to run MacOS X and the software they have for years.

Maybe you should read this article that's been posted here a few times... http://www.macworld.com/2005/06/feat...lfaq/index.php

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TroutMaskReplica

this whole issue is kind of dumb. the ppc architecture will be supported for years to come. no one has bothered to mention that apple's compiler produces dual binaries that will run on either architecture.

a more reasonable question might be 'will this pc i'm about to buy be able to run long horn when it comes out?' chances are the answer is no.

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MannyP Design

Some people are just reading way to much into one little sentence. The fact of the matter is: Nobody knows a whole lot about the new Intel Macintosh computers... except for those under an NDA.

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asylus

That was the best reply yet. Hear hear.

PosterBoy

Gah, I hate the term "obsolete" and it's connotations towards computers.

People seem to be under the impression when buying a computer that when the next model comes out the one they bought will be magically rendered unable to meet their needs. What a bunch of horse-poo.

If you're constantly looking around at the next model and what it can do, then yeah, you're likely going to miss out on some new features. If, however, you look at your computer and compare it to your needs as a user, it'll likely not be obsolete for a long, long time. In fact, it won't be obsolete until it doesn't meet your needs anymore, which for the average web-surfing-email-checking-but-not-much-else-user is a time frame that can be measured in years.

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