Does poor service from Apple justify "attack backs?"
Here's some food for thought for some of you. If an Apple Reseller believes its being "badly treated" by Apple itself, including not being able to get new products, or even not-so-new products, in a decent amount of time, and/or if Apple seems to be making a habbit of sending that Apple Reseller (and Service Provider) DOA replacement service parts, does that - in any way, shape, or form - authorize that particular dealer to "get back at Apple" in morally (and sometimes illegal) ways? Say, filing fraudulent warranty claims for reimbursement purposes on units that don't require it? Or pulling other stunts against Apple that are either morally wrong or even against the law in hopes no one is finding out?
I find that some Apple resellers will go to astounding lengths to "get back at Apple." My opinion: If you can't deal with Apple, or can't put up with how they treat your shop, then what are you doing in the business? If you can't deal with it, or if Apple is making increasingly difficult for you, walk away, close up shop and move on to something you can deal with it.
Who thinks Apple Resellers are justified in coming up with schemes against Apple for poor service?
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If a reseller is being treated in a way that is morally wrong, then they have every right to use the same tactics back.
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If you can't deal with Apple, or can't put up with how they treat your shop, then what are you doing in the business?
They can deal with it. It just involves some shifty tactics on occasion.
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If you can't deal with it, or if Apple is making increasingly difficult for you, walk away, close up shop and move on to something you can deal with it.
So give in to Apple, even though Apple is treatingyou like crap? I think not! And besides, it's not that easy to simply "close up shop and move on". You are talking about a life long business for some of these people.
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Who thinks Apple Resellers are justified in coming up with schemes against Apple for poor service?
Absolutely. Apple has it within its power to satisfy all it's resellers. Unfortunately, they do not. Resellers have to do what it takes to survive. They don't have the deep pockets that Apple does, so they have to be a little more creative.
Cliche warning, but two wrongs don't make a right. If a reseller is being wronged, they should take action that stays within the law.
Trying to take legal action against Apple doesn't pay the bills. It doesn't put food on the table for your family, and for anybody who works for you (and their family).
Just take a look at the number of people in the US involved in lawsuits against Apple, and how long it actually takes to see any results. By the time anything is resolved, the person is broke and broken.
filing fraudulent warranty claims for reimbursement purposes on units that don't require it? Or pulling other stunts against Apple that are either morally wrong or even against the law in hopes no one is finding out?
This type of action if fraudulent, morally wrong and against the law.
Report it.
You also indicate resellers (more than one). Report it.
If a reseller is being treated in a way that is morally wrong, then they have every right to use the same tactics back.
Perhaps, but in reality, it's a small reseller with little money versus a multi-million dollar corporation called Apple. If Apple allegedly feeds a reseller with sub-standard treatment, do you honestly believe that any scheme some reseller will pull will make Apple care? Apple can slap resellers in all directions, and no matter what that reseller does back, it won't affect Apple, nor will it make a single difference in the situation. That being said, resellers may as well not even bother or waste the time to come up with stupid schemes or other stunts in an attempt to get back at Apple that'll ultimately make zero difference.
Resellers some times fight a losing battle - give it up.
__________________ ACMT Mac mini (Mid 2011) 2.7 GHz i7, 8GB RAM, Crucial M4 256GB SSD + 500GB + 1TB FW800 OWC Mercury Elite Pro mini iPhone 4S • iPod nano 8GB • Sound System Audio Engine A2 • Display UltraSharp U2412M 24"
Here's some food for thought for some of you. If an Apple Reseller believes its being "badly treated" by Apple itself, including not being able to get new products, or even not-so-new products, in a decent amount of time, and/or if Apple seems to be making a habbit of sending that Apple Reseller (and Service Provider) DOA replacement service parts, does that - in any way, shape, or form - authorize that particular dealer to "get back at Apple" in morally (and sometimes illegal) ways?
Apple is poorly treating it's resellers. Constrained products to favouritism is nothing new.
How many sales are lost by Apple dealers that have helped maintain the Apple brand over the years because of the way Apple does not give a toss about resellers? Sure, I'd be outraged.
But not to the point of doing anything illegal.
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Originally Posted by Lars
Say, filing fraudulent warranty claims for reimbursement purposes on units that don't require it? Or pulling other stunts against Apple that are either morally wrong or even against the law in hopes no one is finding out?
What do you mean by "morally" wrong?
I have had a dealer "pre-order" a replacement parts for units where I knew what the problem was, because of the time it would take to receive the new parts from Apple.
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Originally Posted by Lars
I find that some Apple resellers will go to astounding lengths to "get back at Apple." My opinion: If you can't deal with Apple, or can't put up with how they treat your shop, then what are you doing in the business? If you can't deal with it, or if Apple is making increasingly difficult for you, walk away, close up shop and move on to something you can deal with it.
How about looking at the reasons why they are getting back at Apple? You may find really poor business practices from Apple.
Sorry Lars, if I have supported Apple for 20 years and then they change the game (not just some rules), I would be mighty pissed. As it is, there are very little margins on Apple stock. Sure the brand and company is doing well, but it may not always - who will they turn to then?
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Originally Posted by Lars
Who thinks Apple Resellers are justified in coming up with schemes against Apple for poor service?
Yes - how else can Apple resellers get their point across?
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