What is the quality of advice/service in an Apple store?
Do they talk to you if you didn't purchased Applecare?
Can you talk to the service guy working on the other side of the divider?
The fantastic buying experience lasts 30 minutes. How caring are the Apple store people after that?
On what base are the sales clerks chosen and hired?
Does someone remember you (Hi!) or your name when you go back?
The Apple stores and the Apple on-line store are driving the Apple dealers away.
I feel sorry for the good ones.
- The staff tend to leave you alone unless you're clearly looking to ask a question.
- They tend to be very good to deal with when you're buying.
- The only repair experience that I've had with them was with the Soho store and the Apple Genius that I dealt with was no better than anybody in a dealership. That's not to say that he was bad, but you somehow almost expect better from the Apple Store. Maybe I'm being unrealistic? BTW, the PowerBook I had with me didn't have AppleCare, but the stores in the States do have ProCare which bumps you to next day service for repairs at the AppleStore (http://www.apple.com/retail/procare/ to see what I mean) among other things. The funny thing is that when I worked for dealers, I tried to turn stuff around in 24 hours and they didn't need to pay $99 for that.
The Apple stores and the Apple on-line store are driving the Apple dealers away. I feel sorry for the good ones.
There's a couple of class action lawsuits regarding that issue and more. Surf to www.tellonapple.org for more info. That's the main reason why I stopped working for Apple dealers and got my MCSE+I so that I could cross over to "the dark side." The pay is better and the threat (perceived or actual) of Apple wiping out it's resellers doesn't exist.
ACDT, ACPT, MCSE 2003, ACSA
MacBookPro 2.66 Ghz Core 2 Duo (Mid 2009) W/OSX & Vista, WinXP, Win2K via Parallels, 8GB iPod Nano W/Video
I work on the dark side because the pay is better than what I could get the Apple world. Sad but true