I just ordered an iBook on the phone with my dad's card, and I didn't plan on getting the APP. I told my dad it would be max $1850 for a 12" ibook (60gb upgrade) and a 20gb ipod (with the student promo).
It's funny cause, throughout the whole thing, the rep never mentionned the price. At the end, I asked what the price was, and it was $1607 before taxes. I got a promo-code in my inbox, and he told me it was invalid.
It's too late to call now (ot says for questions about an order, the number is open from 8:00am to 8:00pm), and I was hoping I could cancel my order, and place another online so I could try to use the $40 off $400 along with the student discount.
If not, then I'd like to be refunded my almost $300 for the APP on both the iPod and the iBook which I DID NOT ask for, nor was asked to add.
Waht a turn off.... I feel like cancelling my order and taking my money elsewhere.
Apple has been getting more and more pushy.. most of the time it depends who you get at the end of the line.. one of the reasons to just order it online and avoid talking to someone about it.. or go to a local reseller that doesn't push Applecare on you...
I noticed in the e-mail that the number was open till 8:00pm Central, so it was still open. I called, and asked the rep to remove it, and also to correct my shipping address (I live on "Roy" street, but the previous rep put in "Roi.").
He told me he couldn't do anything about the APP for now, and that I'd have to wait for my tracking number comes overnight from fed-ex or whoever is supposed to ship it for me, then call them tomorrow and give them that number so the applecare would be sent back (it comes in a box? Hehehe.)
After explaining everything to me, he told me he would upgrade my shipping of 5-7 days to express 3-5 days for the troubles I had. I guess that was worth the little bit of confusion that was happening.
sounds very much like the hit-and-miss service i got when ordering several laptops recently via phone...very good to wondering what the heck was going on
i would recommend calling back again, and if you get someone who isn't upfront, ask politely to speak with a manager...having worked in a call center before, i know that adding stuff to your order without your consent (cramming) is DEFINITELY not acceptable and hopefully not something that apple would do. most likely just one agent trying to increase his sales... either way, make noise in a nice way and things usually get done properly...oh, and no matter who i spoke with, not one person was forthcoming that you actually have to print out the rebate online and send it in, with some fairly picky instructions, i might add....(although that also is also possibly ignorance on my part)
The only reason why I did my order on the phone was because the one who called me about the "saved carts" I had on my apple account told me I could use my bank card. This other guy told me that I could only use it if my bank card has a "visa" or "mastercard" logo in the back, which mine didn't have. So I told him to save my order, and I called back with my dad's credit card in hand. Why I didn't go online with his CC, I have no clue. But it all turned out for the better. I got free express shipping.
I just ordered an iBook last night for my brothers girlfriend. I ordered the iPod too. The guy was not forthcoming about having to mail in a form at all.
He was fairly pushy with the Applecare too. In my experience I could probably buy a new iBook with the total of all the possible extended warranties I have been presented with on cell phones, cameras, xbox etc. Not worth it. But I am an optimist.
MacBook 2.0CD, 2GB RAM, 10.5.8
[SIZE="3"]Apple's handling of iPhone apps is quickly souring my taste for apple products. I've aquired a Windows 7 machine instead of the new MacBook as my form of protest[/SIZE]
You have up to one year after the date of purchase to order Applecare ... in case you change your mind. Personally, I think it is worth it for any laptop purchase.
I've always ended up getting my money's worth on AppleCare for a laptop. Practically any repair you could possibly need is more expensive than the plan. On the other hand, I've never bought, or wished I had bought, AppleCare on a desktop.
Wouldn't even think about buying a laptop without AppleCare, but maybe I'm just unlucky...
I just called again, and they're sending labels that I would have to put on the unopened APP "packages" and send it back once it gets here. Hopefully they don't mess up....
I am planning to buy the APP within the first year, but it's just that I have too much to prepare for before going back to school and going out of town (little vacation before I start university.) I could use that money right now, and buy the APP for both the iPod and iBook once I'm a bit more comfortable financially.