Reseller issues "Not good for Apple"

Vexel · Mar 11th, 2005, 07:46 AM

Hey guys, just wanted to get something off my chest. If this isn't the appropriate place, please let me know

Since there are no Apple retail stores here in "The Maritimes" (I don't want to be too specific... but I think if they read this site.. they will know who I am anyway.) I have to deal with an Apple reseller, as most of you probably do. I don't own a credit card, nor paypal, so I can't order off Apple's site. Recently, I just purchased an iBook G4, and Airport Express and an iSight camera from a reseller, it was done through my fathers work. 3 days after I finally receive my purchases the iSight dies, completely hardware, nothing I can do about it.. it won't run on any of my computers. So I bring it in to the reseller and say, it just died.. can you check the problem? "Sure Vexel, we'll take a look at it."

It's under warranty, so there shouldn't be any trouble right? OH god how I wish.

So.. it's 2 months later now, and still no iSight.. I'd been calling them every 3 days or so, even called Apple, who told me it was shipped... A MONTH ago!

I call up the reseller.. and the guy says "It's been here since before I went on vacation, come pick it up." As if there's nothing wrong... I however, am furious.. and none the less, so is my Dad.. who actually did the purchasing. My Dad leaves for work... drops by and picks up the iSight so I can pick it up from him when I get off work. Guess what? when I go to pick it up from my Dad... I open the box.... NO ISIGHT! The resellers are closed, so I can't call to tell them off

I call the next day.. and they say it was here.. but it isn't anymore. We'll keep looking. I was like.. well.. you've been looking long enough. "I'm going to call Apple again and tell them what's up with you F#@kers!" "No No No, they replied.. don't have to do that.. we'll order a new one, we'll call Apple and tell them and get you the new one. I was like.. sure.. and Apple's going to be like.. sure, where's our money? So.. I let them do that.. which in fact.. they did order a new one, which the reseller has to pay for. Meanwhile.. I'm home calling Apple to tell them anyway. lmao

Anyway.. just thought I would share my story.. and how pissed I was that these resellers can be so careless.. Not a good face for Apple.. and personally.. I can't wait till I can go to an Apple retail store to make my purchasing. Even if it involves me driving the 6 hours to Halifax

Cheers guys,

Vexel

dmpP · Mar 11th, 2005, 08:12 AM

that service is totally unacceptable....

I would call the BBB... and put a formal complaint into apple, BBB, and that co. in writing... CC'ing all of them on the same complaint....

monokitty · Mar 11th, 2005, 08:20 AM

Yeah, that's pretty bad service.. they lost your iSight? Wow.

Macaholic · Mar 11th, 2005, 09:37 AM

Lame!

iMatt · Mar 11th, 2005, 09:38 AM

Yup, totally lame.

Just one thing: I thought you could buy directly from Apple using a money order. Can anyone confirm or refute?

monokitty · Mar 11th, 2005, 10:03 AM

	Quote:			Originally Posted by iMatt
	Yup, totally lame. Just one thing: I thought you could buy directly from Apple using a money order. Can anyone confirm or refute?

I'm pretty sure it's Credit Card only.

dthompson101 · Mar 11th, 2005, 01:21 PM

I believe only Apple resllers themselves have the option of using money orders and or cashiers checks when ordering from the apple online store. I know that I do...

Vexel · Mar 19th, 2005, 07:34 AM

Just a little update. Still don't have my iSight.. it was supposed to be in on Tuesday, it's now Saturday March 19th. Another thing, these guys told me there were no iPod Shuffles to hit the Canadian Distributors yet.... However... there are soo many other resellers that have them. I asked them about this, and said.. what do these guys get them from the black market? LOL! They are so lame.. and once I get my iSight.. I will not deal with them again. They can rot!

goobertech · Mar 19th, 2005, 07:52 AM

surfing Apple Canada web site.....

Certified Cheque
The Apple Store accepts certified cheques and money orders as valid forms of payment. Personal or business cheques are not accepted. If you wish to pay by certified cheque or money order, you may order by phone at 1-800-MY-APPLE (692-7753). The certified cheque or money order must be payable to Apple Canada Inc., and include your web order number and/or a copy of your order. Please mail your payment to:

Apple Computer, Inc.
12545 Riata Vista Circle
MS: 198-4H50
Austin, TX 78754
USA

Apple must receive your payment within 10 calendar days or your order will be cancelled. Please allow 1 business day for order processing after Apple receives you payment.

Wire Transfer
The Apple Store accepts bank wire transfers as a valid form of payment. If you would like to use a wire transfer to pay for your order, please follow these steps:

1. Contact the Apple Store at 1-800-MY-APPLE (692-7753) and place an order by phone.
2. Obtain the final dollar total of your order including tax and any applicable shipping charges from the Apple Store representative.
3. Have your bank electronically transfer the total dollar amount of your order referencing your name and web order number to: Apple Canada Inc. c/o TD Canada Trust

Bank ID: 0004
Transit: 12772
Acct #0698 5206130

Processing time varies among banking institutions and can be delayed. Please allow 1 business day for the processing of your wire transfer.

Vexel · Mar 19th, 2005, 11:14 AM

Thanks goobertech, I hadn't really looked into other methods from the Apple Site.. because I assumed it was Credit Card only. Thanks for the info... I know how I'll be doing all of my purchases now ;-) ... Wires are good

Just goes to show... when you Assume, you make an Ass of u and me lol