How to replace an Apple receipt

yardarm51 · Jan 17th, 2005, 01:21 AM

I just found out my wife sent our original powerbook and ipod receipts to the Cram&Jam rebate centre. If I have problems with either machine in the future I believe I need them for warranty purposes. Does anyone know how I can go about getting them replaced?

PosterBoy · Jan 17th, 2005, 02:03 AM

Receipts from Apple, or from an Apple dealer? Either way, phone and ask. Chances are that it's not a big deal.

monokitty · Jan 17th, 2005, 08:36 AM

	Quote:
	If I have problems with either machine in the future I believe I need them for warranty purposes.

If you're talking about AppleCare, that is incorrect. Warranty (or lack thereof, whichever case) is determined by looking up the computers Serial Number with Apple's records.

speckledmind · Jan 17th, 2005, 10:26 AM

Ditto Lars,

Things have not changed since the begining, they use the serial number on the back of the unit for waranty purpose.
The serial number is traced to Apple through an online software, it either comes up valid or not, that simple.

Regards,

Denis

PosterBoy · Jan 17th, 2005, 02:09 PM

	Quote:			Originally Posted by Lars
	If you're talking about AppleCare, that is incorrect. Warranty (or lack thereof, whichever case) is determined by looking up the computers Serial Number with Apple's records.

The problem is that serial numbers, at least when bought through resellers, do not always match up with the date of purchase (for various reasons) and it is dumb not to have a hard copy of your invoice.

yardarm51 · Jan 17th, 2005, 08:45 PM

I do not have applecare at the moment. I was actually figuring on getting it once my first year warranty runs out. It is a little tough to call them as I am here in Japan and 1-800 numbers don't work. Any idea as to whom I should email? I bought the book through the UBC bookstore to get the educators discount (English teacher).

autopilot · Jan 17th, 2005, 09:06 PM

try apple's support page here.

also, you should aim to get applecare about a month or so before the factory warranty runs out. you won't be able to afterwards.

PosterBoy · Jan 17th, 2005, 09:13 PM

	Quote:			Originally Posted by yardarm51
	I bought the book through the UBC bookstore to get the educators discount (English teacher).

You bought it at the UBC Bookstore? Phone them and ask. Apple won't have it if you bought it from a reseller.

Here is the UBC Bookstore contact page: http://www.bookstore.ubc.ca/common/contactus.html

RobTheGob · Jan 17th, 2005, 09:25 PM

	Quote:			Originally Posted by yardarm51
	It is a little tough to call them as I am here in Japan and 1-800 numbers don't work.

Not exactly on topic, but if you find that you want to call a number in NA again, use AT&T Relay Call