I just found out my wife sent our original powerbook and ipod receipts to the Cram&Jam rebate centre. If I have problems with either machine in the future I believe I need them for warranty purposes. Does anyone know how I can go about getting them replaced?
Things have not changed since the begining, they use the serial number on the back of the unit for waranty purpose.
The serial number is traced to Apple through an online software, it either comes up valid or not, that simple.
If you're talking about AppleCare, that is incorrect. Warranty (or lack thereof, whichever case) is determined by looking up the computers Serial Number with Apple's records.
The problem is that serial numbers, at least when bought through resellers, do not always match up with the date of purchase (for various reasons) and it is dumb not to have a hard copy of your invoice.
I do not have applecare at the moment. I was actually figuring on getting it once my first year warranty runs out. It is a little tough to call them as I am here in Japan and 1-800 numbers don't work. Any idea as to whom I should email? I bought the book through the UBC bookstore to get the educators discount (English teacher).