eMac: Apple censors messages on discussion boards!

mycatsnameis · Sep 29th, 2002, 03:55 PM

Fwiw, when the mobo went on my Ti550 after a few months, I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read

I would keep asking to have the call escalated (patiently and politely I would suggest) until you get someone who will agree to take care of this.

james_squared · Sep 29th, 2002, 04:39 PM

<BLOCKQUOTE>quote:</font><HR>I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read<HR></BLOCKQUOTE>

Hello,

This is the service I would expect from Apple, too, especially if there is no Apple Authorized Service Provide in your community. I wouldn't have bought a Mac if I though I thought there would be a lot of extra costs to have them fix it. I read a lot of posts about Apple service and I was under the impression that they would send a courier box and pay for all the shipping that was needed to get the machine repaired. I still hope this will be the case when (if) I send in my iBook to get some work done on it.

James

ehMax · Sep 29th, 2002, 07:08 PM

Having dealt with Apple service a lot in my job, I can say thee absolute method is to squeak the wheel.... but the absolute key is to be firm, but polite.

Speaking to anyone with an attitude will put their dander up and you won't get any where.

I'm the same way in my work... If someone comes to me and politely explains their predicament and requests a reasonable solution, my heart bleeds for them and I will many times "bend the rules". If someone else comes is barking demands and talking rude and puts my back to the wall... I'm more than likely going to ask myself if I really want to help this person or go the extra mile.

Ps. I can totally understand you're frustration. Just giving you a tip that being firm but polite will get you places. Especially if this incident is gong to cause you to recomend to your friends and family *not* to buy an Apple product.... if you know what I mean.

MacDoc · Sep 30th, 2002, 02:17 AM

Mr. Mayor Can we firmly but politely ask for a Canadian Kitchen forum or switch News to to it

MacDoc · Sep 30th, 2002, 02:45 AM

ohhhh I forgot.......squeak...squeak..

....and yes you are right getting the person "onside" your problem is critical.

MacNutt · Sep 30th, 2002, 03:14 AM

I wish to second MacDoc's motion (request?).

Mr. Mayor sir....can we please have a Canadian Kitchen Forum? We really do NEED a place to discuss subjects which are not directly Mac-related, but which might very well affect our ability to buy and use Macs (bit of a stretch, I know...but I'm still being polite, at least)

I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum

and I have several dozen potential new neighbor/full citizens waiting in the wings who will sign up as soon as there is a new Kitchen Forum available (REALLY hard sell here and I'm sure the Mayor's bulls**t detector is ringing off the wall at this point)

Is it a matter of money? I'm ready to cough up some cash to help out if necessary.

Squeak...squeak...squeak...
Let me know.

VertiGoGo · Sep 30th, 2002, 10:13 AM

<BLOCKQUOTE>quote:</font><HR> I'm ready to cough up some cash to help out if necessary.
<HR></BLOCKQUOTE>

Um...hello!?! Didn't we just do a pledge drive not long ago? Whatever happened to that? We never did get confirmation from his high-and-mighty-mayorness about whether he needed the cash.

Just curious. [img]tongue.gif[/img]

MacDoc · Sep 30th, 2002, 12:46 PM

"I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum"

my goodness

a moral mugging.

Macdoc is still faithfully sending in new members but would really like some movie & music video recommendations, to debate the Iraq situation..............well you know a bit of a break from an entirely too Mac centric universe this month ( too many sales and staff off sick

)

ehMax · Sep 30th, 2002, 05:48 PM

I think I have next Monday off.. .will try to setup then! Will address the pledge thing too.

- ehMax

MacNutt · Sep 30th, 2002, 05:53 PM

Yeah, that was a bit over the top, MacDoc. [img]tongue.gif[/img]

But I'm really trying to get his attention here....and I think that we need a new forum for just exactly the reasons that you mention above.

(...say, mabe this will work...)

Mr. Mayor, sir....I will paste an "Intel Inside" sticker on my Pismo and post a photo of it all over the net.

(now THAT oughta get a reaction from Hizzoner) [img]tongue.gif[/img]

Sep 29th, 2002, 07:08 PM	#13
ehMax Mayor of ehMac Join Date: Feb 2000 Location: ehMac World Headquarters Posts: 7,362	Having dealt with Apple service a lot in my job, I can say thee absolute method is to squeak the wheel.... but the absolute key is to be firm, but polite. Speaking to anyone with an attitude will put their dander up and you won't get any where. I'm the same way in my work... If someone comes to me and politely explains their predicament and requests a reasonable solution, my heart bleeds for them and I will many times "bend the rules". If someone else comes is barking demands and talking rude and puts my back to the wall... I'm more than likely going to ask myself if I really want to help this person or go the extra mile. Ps. I can totally understand you're frustration. Just giving you a tip that being firm but polite will get you places. Especially if this incident is gong to cause you to recomend to your friends and family not to buy an Apple product.... if you know what I mean. __________________ ehMac Twitter Page \| Join ehMac's Kiva.org Team, loan and change lives!

Sep 30th, 2002, 02:17 AM	#14
MacDoc Honourable Citizen Join Date: Nov 2001 Location: Planet Earth.....on slow boil Posts: 28,080	Mr. Mayor Can we firmly but politely ask for a Canadian Kitchen forum or switch News to to it __________________ Are you backed up??? if not why not? - Superduper is FREE!! Find out more here Support Green- buy Bullfrog Power http://www.bullfrogpower.com/

Sep 30th, 2002, 02:45 AM	#15
MacDoc Honourable Citizen Join Date: Nov 2001 Location: Planet Earth.....on slow boil Posts: 28,080	ohhhh I forgot.......squeak...squeak.. ....and yes you are right getting the person "onside" your problem is critical. __________________ Are you backed up??? if not why not? - Superduper is FREE!! Find out more here Support Green- buy Bullfrog Power http://www.bullfrogpower.com/

Sep 30th, 2002, 10:13 AM	#17
VertiGoGo Honourable Citizen Join Date: Aug 2001 Location: Ottawa Posts: 1,303	<BLOCKQUOTE>quote:</font><HR> I'm ready to cough up some cash to help out if necessary. <HR></BLOCKQUOTE> Um...hello!?! Didn't we just do a pledge drive not long ago? Whatever happened to that? We never did get confirmation from his high-and-mighty-mayorness about whether he needed the cash. Just curious. [img]tongue.gif[/img] __________________ 1.8GHz G5 iMac, 1GB SDRAM & 800MHz eMac, 768 SDRAM, OS 10.3.6 & 2 iPods + 1 iPod mini

Sep 30th, 2002, 12:46 PM	#18
MacDoc Honourable Citizen Join Date: Nov 2001 Location: Planet Earth.....on slow boil Posts: 28,080	"I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum" my goodness a moral mugging. Macdoc is still faithfully sending in new members but would really like some movie & music video recommendations, to debate the Iraq situation..............well you know a bit of a break from an entirely too Mac centric universe this month ( too many sales and staff off sick ) __________________ Are you backed up??? if not why not? - Superduper is FREE!! Find out more here Support Green- buy Bullfrog Power http://www.bullfrogpower.com/

Sep 29th, 2002, 03:55 PM	#11
mycatsnameis Full Citizen Join Date: Mar 2000 Location: Toronto, ON Posts: 933	Fwiw, when the mobo went on my Ti550 after a few months, I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read I would keep asking to have the call escalated (patiently and politely I would suggest) until you get someone who will agree to take care of this.

Sep 29th, 2002, 04:39 PM	#12
james_squared Honourable Citizen Join Date: May 2002 Location: Cranbrook, British Columbia Posts: 1,037	<BLOCKQUOTE>quote:</font><HR>I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read<HR></BLOCKQUOTE> Hello, This is the service I would expect from Apple, too, especially if there is no Apple Authorized Service Provide in your community. I wouldn't have bought a Mac if I though I thought there would be a lot of extra costs to have them fix it. I read a lot of posts about Apple service and I was under the impression that they would send a courier box and pay for all the shipping that was needed to get the machine repaired. I still hope this will be the case when (if) I send in my iBook to get some work done on it. James

Sep 30th, 2002, 03:14 AM	#16
MacNutt Honourable Citizen Join Date: Jan 2002 Location: Salt Spring Island B.C. Posts: 8,774	I wish to second MacDoc's motion (request?). Mr. Mayor sir....can we please have a Canadian Kitchen Forum? We really do NEED a place to discuss subjects which are not directly Mac-related, but which might very well affect our ability to buy and use Macs (bit of a stretch, I know...but I'm still being polite, at least) I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum and I have several dozen potential new neighbor/full citizens waiting in the wings who will sign up as soon as there is a new Kitchen Forum available (REALLY hard sell here and I'm sure the Mayor's bulls**t detector is ringing off the wall at this point) Is it a matter of money? I'm ready to cough up some cash to help out if necessary. Squeak...squeak...squeak... Let me know.

Sep 30th, 2002, 05:48 PM	#19
ehMax Mayor of ehMac Join Date: Feb 2000 Location: ehMac World Headquarters Posts: 7,362	I think I have next Monday off.. .will try to setup then! Will address the pledge thing too. - ehMax __________________ ehMac Twitter Page \| Join ehMac's Kiva.org Team, loan and change lives!

Sep 30th, 2002, 05:53 PM	#20
MacNutt Honourable Citizen Join Date: Jan 2002 Location: Salt Spring Island B.C. Posts: 8,774	Yeah, that was a bit over the top, MacDoc. [img]tongue.gif[/img] But I'm really trying to get his attention here....and I think that we need a new forum for just exactly the reasons that you mention above. (...say, mabe this will work...) Mr. Mayor, sir....I will paste an "Intel Inside" sticker on my Pismo and post a photo of it all over the net. (now THAT oughta get a reaction from Hizzoner) [img]tongue.gif[/img]

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