Nope, I don't have anyone's email address. Sorry. Try to ask for the same person that you've dealt with -- who may remember you -- and if they can't help you ask for a higher level.
You shouldn't have to be without a laptop at ANY time. Apple SHOULD be able to right their wrong, and do it CORRECTLY by shipping you a brand new PB before you ship yours away. Keep on venting until you get the justified solution. I'd say they've caused enough TRAUMA already -- they'd better kick themselves in the @$$ and not let the situation drag on any further.
I just want to keep this on record I guess. Well I got the Return Merchandise sticker which were MAILED (YES, US post $0.37 stamp from Austin TX it took 6 business days to reach me) on the morning of Fri, March 14. I call Fedex by 9:30 and they will not pick up the unit until Monday. On Monday, March 17 after Fedex picks up my scratched unit I call Apple and they will now release my replacement unit for "building" I guess that is what they mean by putting an Airport card in it. Expected ship date is the 20th and based on the first unit it will take a 4 business days to get here after it has shipped from California. I just got a message and there is another delay, the unit is now scheduled to ship on the 25 of March. I know that it is only another 5 days but the initial order was made Feb. 12! What is going on? Don't they want to sell computers?
Linear Mode
