Shaw email

Snowy · May 16th, 2010, 03:37 PM

Has anyone successfully set up their shaw email on their iPad over Wifi?

I can receive email, but not send.

What exactly are the correct settings for the outgoing email?

Hawk2416 · May 16th, 2010, 05:25 PM

From my experience, I believe you have to change the outgoing/incoming addresses depending on your location. Here's Shaw's webpage on the topic: Set Up Email Program

Snowy · May 16th, 2010, 07:37 PM

Thanks, but we tried that. It works for incoming email, but not outgoing.

Cliffy · May 16th, 2010, 10:42 PM

Is your iPad on Shaw when you are trying to send email?

Snowy · May 16th, 2010, 11:17 PM

	Quote:			Originally Posted by Cliffy
	Is your iPad on Shaw when you are trying to send email?

Sorry, I don't know exactly what you mean?

It's just on Wifi off of Shaw's internet. The email program is Eudura, although I don't think that is of any relevance.

The trouble is the iPad is not with me right now, but I will be getting access to it in the next couple of days.

I need to have some options to try out to make it work.

KMPhotos · May 16th, 2010, 11:23 PM

The instructions here work for me with the iPhone - I haven't tried it with my iPad - but I don't see why it would be any different.
How to Setup Shaw/Telus Email on the iPhone | iPhone in Canada Blog - Tips, Tricks, News, and Tutorials for Canadian iPhone Users

jamesB · May 17th, 2010, 01:09 AM

You've got me a tad confused here.
In your first post you say you can receive mail on your iPad, but not send.
Then you say you are using Eudura (Eudora) for a mail app, I presume on this iPad you are having the problem with.
Lastly you tell us you do not have this iPad yet, the one you are having this send mail problem on...

Snowy · May 17th, 2010, 09:02 AM

	Quote:			Originally Posted by jamesB
	You've got me a tad confused here. In your first post you say you can receive mail on your iPad, but not send. Then you say you are using Eudura (Eudora) for a mail app, I presume on this iPad you are having the problem with. Lastly you tell us you do not have this iPad yet, the one you are having this send mail problem on...

I had the iPad, set it up and gave it to my MIL. She uses Eudora on her desktop PC to get her mail through Shaw (which is probably of no relevance here).
The mail app that is being used for her iPad is the mail app, right on the iPad.

I just need to know the outgoing settings for her to send mail, she can receive mail, but not send it.
This is all on an iPad on her WiFi in her house through Shaw.

KM, thanks, but I checked the settings on my iPhone and it's different as the outgoing is through Rogers network, which has nothing to do with Shaw.

I have read up all over the internet and have not found the answer yet. I figured someone on here would know.

iJayTee · May 17th, 2010, 12:30 PM

Have you phoned Shaw and waited the required 30 minutes on hold? Oh never mind...

Shaw is my ISP but I don't use my Shaw mail since I have my own domain and mail but Shaw's mail is just a POP account like my own and many others.

When you first set-up a POP mail account on the iPad or iPhone, the device will try to autoselect all the appropriate settings if it can and if it does, it should be fully configured. I did once on my iPhone have a hard time setting mine up when I had my mail program open and active at the same time. I shut it down and the iPhone then autodetected the settings quickly... don't know what that was all about but it worked.

To succesfully send mail you need to have the correct name for the outgoing server (which can be different from the incoming server or the same), the proper port # and match security settings as required.

As I said, the iPad/iPhone normally does a good job of autodetecting all the required settings for you but if it fails you'll need to carefully input the data yourself. If you manage to navigate your way to a knowledgeable tech support person at Shaw they should be able to tell you exactly what you need to do.

In some areas Shaw provides live-chat support... you might want to try that if you can.

Snowy · May 26th, 2010, 09:31 AM

Finally got the mail sending and receiving through shaw's network.

Thanks iJay

The biggest trick is to not enter anything under the SMTP outgoing, except
shawmail.ed.shawcable.net.
The other necessary settings will configure themselves. Do not enter your username or password.
Power the iPad down for a couple of minutes, turn it back on and your in business.

This is only via Wifi, so not sure if you have a 3G unit.