I got my iPhone almost two weeks ago. 5 days in I figured out that my volume button is defective. It has not click when I press it and it feels sticky. I cannot feel if it's been pressed or not.
I went to the fido store-where I bought it and they said they don't know if it a valid reason to exchange my iPhone and said to call customer service.
I called customer service and the guy on the phone said that I should be able to exchange it at the fido store no problem. This time I go to a Fido store they tell me they don't do exchanges, but they can exchange for a different color- WHAT!!!!
At the end they tell me to go a an Apple store which is an hour away! Apple said they were booked for the day and to come back another time. She also tells me to re-activate it(since I restored it) because a technician has to see the problem and analyze it by plugging it in- but I CLEARLY TOLD HER THE RINGER BUTTON IS UNRESPONSIVE, so why do they have to plug it in?
On my way back home I go to another Fido kiosk and they told me that they could do it but they don't have them in stock! This week I spent 6 hours trying to replace my iPhone 3g!!
But today I went to the apple store and they didnt plug it in the computer, the genius told me yes it was a defect in some iPhones. But it turns out they didnt have them in the back and I have to wait 3-5 days!
So I am happy that Apple is going to replace it but I was so pissed at Fido I was going to cancel my service with them.
So now all I have to do is wait then drive and pick it up- 2 hours!!
So who was lying to me 1st fido store, 2nd fido store, or the 3rd fido store? I don't know but what do you think? and anyone else had a problem with exchanges? and did anyone have an unresponsive/sticky volume rocker?
This week was EPIC!!!- this is all true, and I didn't make this up!
I went to the fido store-where I bought it and they said they don't know if it a valid reason to exchange my iPhone and said to call customer service.
I called customer service and the guy on the phone said that I should be able to exchange it at the fido store no problem. This time I go to a Fido store they tell me they don't do exchanges, but they can exchange for a different color- WHAT!!!!
At the end they tell me to go a an Apple store which is an hour away! Apple said they were booked for the day and to come back another time. She also tells me to re-activate it(since I restored it) because a technician has to see the problem and analyze it by plugging it in- but I CLEARLY TOLD HER THE RINGER BUTTON IS UNRESPONSIVE, so why do they have to plug it in?
On my way back home I go to another Fido kiosk and they told me that they could do it but they don't have them in stock! This week I spent 6 hours trying to replace my iPhone 3g!!
But today I went to the apple store and they didnt plug it in the computer, the genius told me yes it was a defect in some iPhones. But it turns out they didnt have them in the back and I have to wait 3-5 days!
So I am happy that Apple is going to replace it but I was so pissed at Fido I was going to cancel my service with them.
So now all I have to do is wait then drive and pick it up- 2 hours!!
So who was lying to me 1st fido store, 2nd fido store, or the 3rd fido store? I don't know but what do you think? and anyone else had a problem with exchanges? and did anyone have an unresponsive/sticky volume rocker?
This week was EPIC!!!- this is all true, and I didn't make this up!