So I finally got around to my first of what I know will be many calls to Rogers. I have the old EPP $18 200 minute + $5 for after 6pm unlimited/weekends. Called into retentions talked to a guy who wanted to help out and "keep my business" but claimed he was only a regional rep who couldn't help with my corp. plan. Transfered me to corp. CRS at 1 866 727 2141. This next guy was totally useless and sounded as if he had never heard of an iPhone
Anyone know if this is true and I should keep playing roulette with the corp. CRS number, or keep calling back to regular CRS?
you have a sweet plan so yeah i'd keep inquiring about a hardware upgrade to the iPhone and if it ultimately fails then call Retentions to get a plan similar to yours so you can get promo pricing for an upgrade (199/299), but in your case 249/349. What they gave me, was 250 daytime + 6pm evening unlt. as well as they gave me free caller id BUT thats cause my old plan had it .
I finally received my 3g this week. UPS made two attempts in 1 day, my wife was home the second time. I must say I'm pleasantly surprised with UPS.
My tale of woe goes way back, but suffice to say that the Corp folks, back on August 2nd, had agreed to give me the then-new corp iPhone plan, which basically was $60 + 3.48 SAF for 300 anytime minutes, 6GB data, VVM, CID, cheap long distance, per second billing. Well, when I called to activate early this week after receiving the phone, the story had changed, but to make a long story short, I ended up getting it plus a 15% discount, but paying $7 for callerid. Once they actually have the corp iPhone plans published, I'll check back for any other discounts/options I should have. All in all, not a great deal, but not a bad deal.
So here I sit - 142 minutes with my favorite Rogers retention CSRs.
This tale of woe starts when I discovered that voicemail wasn't working again (see my previous posts in this thread), so I called to have them fix it up for me. To my surprise, I was informed that VVM was not part of the plan, and who was I anyway? Apparently the corp deal I got was not for the unwashed masses, only for "people who are paid by the company" for their phone plans. I couldn't have VM, VVM, Callerid, per second billing, etc. until I got a note from my company's telecom boss.
I was passed from business solutions to retentions, who then put me on hold for 10 minutes, only to be picked up by some other CSR who had not heard my story yet. After explaining to him that I was sold a bill of goods to convince me to purchase the phone, he tried to offer me a "similar" plan, for $75 + SAF, etc. Which I compared to the fido.ca deal at $80 available to a walk-in. Now, I've had services with Rogers from day 1 - cable since I can remember, internet when they started it, cell phones when they were cantel.
I tell the guy - just put me back on my old plan ($20) & give me data & VVM. Sorry, he says, your corp plan (the one they dropped me from to get the order for the iphone through) is no longer available. At which point I had had enough. I told him I was tired of talking about this, just leave me alone & have someone of authority call me when they can provide me with something reasonable. So he gives me VVM free for 3 months & says they will contact me before the 3 months is up to clear this up. I appreciated this last gesture & told him so.
Throughout all of this agony, no one would tell me the complete set of features/options/etc that this plan included (that I wasn't allowed), other than none of the options I thought I had were included. It was like trying to tackle a greased pig - they kept slipping off into the "best alternative we can give you" which was always a retail plan worth more money & with less features than I was originally promised.
End of tale.
I truly am tired of this company. I'm going to count to 10 over the span of this weekend & will decide whether I ship it back or not on Monday.
I wanted to get rid of my company code in order to order an iPhone, but he said that if he removes that, the Rogers system would wait three days and put me on a similar consumer plan that costs WAYYY more. I could try to put it back, just like you did, but there is a very low chance of actually able to.
He also gave me the BS about needing authorization from my corporation in order to put it back.
I've been trying almost everyday for a week, think I'll just give up now.
Frankly, I've run out of ideas...