hmmm, i would say take it back that has got to be a defect. My brothers was easy he just took it home plugged it in set it up and then threw all the music on.
3 sawtooth/400mhz/450mhz/512mb/1 gig/tiger
quicksilver/800 mhz/ 1.5 gig/tiger
5th g ipod/30 gig video
3rd g ipod/15 gig
1 G3 Tower B&W/400mhz/512mb/os9
2 g3 imacs Purple/Bondi/os 9
Palm Zire 71
Black, The New White
Stingrays Crush all others!