so I was having a lazy sunday reading a book on my iPad2, I placed it on my lap for a second to have a sip of coffee and BAM!! puppy jumps on my lap and on top of the iPad.. causing a minor yet very irritating scratch in the middle of the screen..
the ipad was bought in september of last year, so we are in the final few weeks of the warranty.. just wanted to touch the waters and see what are my chances of a replacement from the apple store..
any thoughts? stories? suggestions I can use if I went there to ask for one?
Seriously though, iPad, coffee and puppy in the same place at the same time?????? I would have to say you got off lucky.
For some reason I thought the glass used in the iPads was a bit tougher than that. So I have certainly learned something today.
Good luck at the Apple Store. They do sometimes go above and beyond so it is certainly worth a try.
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If they won't replace it for free as a result of the accidental damage, then they should give you an OOW replacement for $249.
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not sure what breed of puppies you used to base your judgement, but i'm pretty sure their nails are much tougher than human nails.
Well, I'm assuming your iPad2 is like mine, and the material that was scratched is glass. Glass has a hardness of 6, and a dog's claws have a hardness of about 2.5. (Googled it.)
If that doesn't do it for you, think about this. Have you ever seen a dog frantically pawing at a glass patio door to be let outside? I have, many times. Not a single scratch.
Anyhow, I'm NOT calling you a liar. I'm just saying that if I was the Apple Store employee you ended up with, I would have a very "hard" time buying your story. Maybe the puppy had a stone or something lodged between its paws, or maybe you only noticed the scratch for the first time after the puppy incident. Be prepared for an argument similar to mine, that's all.